Erishawnda Raby

• Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Manage large amounts of incoming calls, Generate sales leads, Identify and assess customers’ needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents, Follow communication procedures, guidelines and policies, Go the extra mile to engage customers, Resolve customer complaints via phone, email, mail or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Cancel or upgrade accounts, Assist with placement of orders, refunds, or exchanges, Advise on company information, Take payment information and other pertinent information such as addresses and phone numbers, Place or cancel orders, Answer questions about warranties or terms of sale, Act as the company gatekeeper and Suggest solutions when a product malfunctions, and handle product recalls.
• Women Center, Control center, mental health unit.

gathering, collecting, and recording essential patient information before any healthcare services are provided.

gathering, collecting, and recording essential patient information before any healthcare services are provided.

gathering, collecting, and recording essential patient information before any healthcare services are provided. Securing site grounds and customer care

• Training and review of personnel and compliance to policy at the multiple locations
• Created an open line of communication between Staff and Management
• Provide new officers guidance and direction as they embark on their career
• Built a strong, stable, Team first unit
• Streamlined the training process, allowing for a more consistent customer interaction
• Conducted reviews of security locations ensuring proper security policy enforcement/policy enforcement
• Ensuring that the Control Rooms always remain secure, and that no unauthorized person enter the Control Rooms.
• Monitoring and controlling all sally port doors that enter the secured area of the facility. Also, monitoring and controlling all the sally port doors in the housing units.
• Ensuring that surveillance monitors are always observed.
• Monitoring of all fire alarms within the facility.
• Functioning as a dispatcher for the Correctional Center=s radio communication system.
• Signing up visitors coming in to see inmates.
• Monitoring inmates and visitors.
• Credit any cash and/or money orders to the appropriate inmate account fund and generate receipts.
• Answer public inquiries from the bonding/visiting lobbies.
• May perform other duties as assigned.
• Use the radio, telephone, computer, intercom system and emergency alarm system in accordance with policy and procedure or post orders.
• Control and use security keys or any security equipment assigned.
• Open and inspect most of the incoming inmate mail for contraband and unauthorized items. Attorney and court mail would be an exception.
• Familiar with computer applications, AS 400 mainframe and personal computer.
• Work in Control Room, watch video monitors to ensure that the proper, authorized persons enter the Correctional Center, that the officers in the housing units are secure.

• Training and review of personnel and compliance to policy at the multiple locations
• Created an open line of communication between Staff and Management
• Provide new officers guidance and direction as they embark on their career
• Built a strong, stable, Team first unit
• Streamlined the training process, allowing for a more consistent customer interaction
• Conducted reviews of security locations ensuring proper security policy enforcement/policy enforcement

• Learn and process the policy and procedure for multiple clients/customers
• Worked with credit and sales to develop ways to modify existing customer loans to prevent default

• Customer facing position with high customer interaction
• Enhanced sales and customer delight
• Review and establish best location for new/incoming products
• Work with management on order review and product requests
• Assist with marketing and sales approaches