NGUESSAN AURYEL BILE
Customer Success
Frederick,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Language
Work History
Customer Service/ Call center agent
Cian Diagnostics
03.2019 - Current
- Provided support to 80+ customers per day via email, phone support , and company live chat
- Responded to all customer inquiries in a timely manner regarding order updates, and product requests, and resolved all issues following company protocol
- Operated in a fast-paced environment while documenting accurate call and email notes and maintaining a positive interaction
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis.
Patient Access Representative
07.2015 - 01.2019
- Behavioral Health partners
- Answer, screen and transfer inbound phone calls
- Receive and direct visitors and clients
- General clerical duties including photocopying, fax and mailing
- Maintain electronic and hard copy filing system
- Retrieve documents from filing system
- Handle requests for information and data
- Resolve administrative problems and inquiries
- Prepare written responses to routine enquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
- Prepare agendas for meetings and prepare schedules
- Record, compile, transcribe and distribute minutes of meetings
- Open, sort and distribute incoming correspondence
Leasing Consultant
Ava High Lane
04.2012 - 05.2015
- Add all traffic into Yardi
- Screen applicants and push through their applications
- Follow up with potential resident
- Immediately record all telephone and in-person visit into Yardi Guest card
- Ensure apartment is ready prior move-in date
- Represent the company in a professional manner at all time
- Make sure CRM queue is cleared
- Assists teammate with reservations agreement
- Add maintenance report into Yardi or directly contact maintenance Manager in case of emergency request
- Prepares regular written reports, in the form of Logs and Critical Incident
- Any other related duties as required.
Education
Associates - Criminal Justice
ASA College
Skills
Strong organizational, planning, and problem-Solving skillsYardiRent caféStrong customer service skillsTherapeutic PlanningPersonal Care SupportGroup FacilitationCustomer / client focusMS Office Suite; MS Word, Excel, andPowerPointAmerican Criminal Justice, Law Enforcement andEthical issues
[Type] support
Telephone etiquette
Excellent written and oral communication
Good communication skills
Customer Relations
Report preparation
Complaint resolution
Sales expertise
Technical Support
Account management
CRM
Creative problem solving
Key stakeholder relationship building
Multi-line phone talent
Recordkeeping strengths
Staff education and training
Administrative support
International sales support
Medical terminology knowledge
[Type] support
Timeline
Customer Service/ Call center agent
Cian Diagnostics
03.2019 - Current
Patient Access Representative
07.2015 - 01.2019
Leasing Consultant
Ava High Lane
04.2012 - 05.2015
Associates - Criminal Justice
ASA College