Erisma Ayala
San Diego,CA
Summary
Dynamic professional with a proven track record in passenger logistics management and exceptional customer rapport and customer service, developed through experiences with Uber and Lyft. Expert in safe driving techniques and adept at creating therapeutic environments, showcasing a unique blend of hard and soft skills. Achieved consistent client satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Driver /Uber Partner
Uber And Lyft
San Diego, CA
03.2018 - Current
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Accepted payment from customers through cash, credit cards, or mobile payments.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Reiki Master
Self Employed
San Diego / Los Angeles, CA
06.2016 - Current
- Conducted mental health counseling using evidence-based practice and clinical models.
- Revised treatment plans in consultation with clinical psychiatrist based on patient progress.
- Managed caseload of multiple sessions weekly using various types of therapies and approaches.
- Evaluated substance use disorders and related mental health issues.
Education
Holistic Healer - Reiki - Complementary Therapy
A To Z Health
Thousand Oaks, CA06-2018
Skills
- Passenger Logistics Management
- Customer rapport
- Passenger guidance
- Safe driving techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Yoga
- Hiking
- Wellness
- Health writer, publisher
- Digital content related to holistic healing
Timeline
Driver /Uber Partner
Uber And Lyft
03.2018 - Current
Reiki Master
Self Employed
06.2016 - Current
Holistic Healer - Reiki - Complementary Therapy
A To Z Health