Eriyana Gassoway
Spartanburg,South Carolina
Summary
I am a dynamic retail professional with extensive experience at Once Upon A Child franchise, excelling in customer service and cash-handling accuracy. Proven ability to resolve complaints and train new staff, fostering a collaborative team environment. Committed to maintaining workplace safety and ensuring an organized front-end for optimal customer satisfaction. I am hardworking in all that I do during work and outside of work. I am a very accepting person in all factors of life, and I am ready to take on any challenge or new thing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
Once Upon A Child Franchise
Spartanburg, SC
03.2025 - Current
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Provided training and support to new staff members.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Retail Associate
Ross Dress for Less
Spartanburg , SC
07.2022 - 05.2024
- Attended team meetings to discuss sales goals, upcoming promotions.
- Resolved customer complaints in a professional manner.
- Performed price checks on items requested by customers.
- Organized backroom storage areas for efficient access to merchandise.
- Operated cash register accurately and efficiently while processing payments from customers.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Ensured compliance with all company policies and procedures.
Deli Clerk
ingles deli
Spartanburg, South Carolina
01.2021 - 06.2021
- Rotated product on shelves to ensure freshness.
- Prepared all food orders according to customer specifications.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health and safety standards while preparing food.
- Maintained cleanliness of the deli area and equipment.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Assisted customers with selecting products from the deli case or menu board.
- Stocked shelves with fresh items daily.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Education
Medical Assisting - Nursing
Herzing University
Dearborn, MI08-2025
High School Diploma -
Dorman High School
Roebuck, SC05-2023
Skills
- Customer service
- Team collaboration
- Front-end organization
- Workplace safety compliance
- Cash handling accuracy
- Problem-solving
- Flexible schedule availability
- Medical terminology
- Clinical procedures
- Attention to detail
Affiliations
- Reading
- Writing
- Fashion
- Arts and Crafts
Certification
- BLS certification
- Working towards Medical Assitant Certification
Timeline
Retail Worker
Once Upon A Child Franchise
03.2025 - Current
Retail Associate
Ross Dress for Less
07.2022 - 05.2024
Deli Clerk
ingles deli
01.2021 - 06.2021
Medical Assisting - Nursing
Herzing University
High School Diploma -
Dorman High School