Eriyanna Starnes
Gary,IN
Summary
Dedicated Customer Service professional bringing 6+ years of experience in customer service and communications. Solid team player with an outgoing and positive demeanor with talents for team building. Motivated to maintain customer satisfaction and contribute to company success with proven multitasking abilities. A hardworking, passionate and dependable candidate successful at managing multiple priorities. Offering polished leadership skills, self-motivated with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mail & Package Carrier
United States Postal Service, USPS
07.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Collaborated with team members to meet and exceed performance goals consistently.
Security Professional
Allied Universal Security Services
04.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises by foot and vehicle.
- Trained incoming security professionals on site rules, regulations and imperative duties.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Filled in for other site supervisors at a multitude of sites within the city.
- Monitored video surveillance feed, property and systems for suspicious activity.
- Administered first aid to individuals while waiting for emergency medical responders to arrive.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Window Clerk
Currency Exchange
06.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Executed global equity and foreign currency exchange trades using variety of methods, technologies and electronic trading platforms.
- Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
Cashier
Walmart
01.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
United Center, At Your Service
08.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Welcomed, greeted and assisted guests in high-traffic areas.
- Assisted with hosting professional, university, and middle school led events.
Education
Some Undergrad - Business Administration And Sales
Monmouth College
Monmouth, ILBusiness Administration And Management
Malcolm X College
Chicago, ILBanking Certificate - Business Communications
City Colleges of Chicago-Harold Washington College
Chicago, IL06.2020
High School Diploma -
Farragut Career Academy
Chicago, IL06.2020
Skills
- Detailed Activity Logs
- Efficient, Organized & Attentive
- Small Group Instruction and Management
- Managerial Support and Collaboration
- Complaint Logging and Resolution
- Sales & Marketing
- Business Communications
- Word, Excel & Powerpoint
- Inventory Control
Certification
- Banking Certificate, Harold Washington College
- First Aid/CPR/AED Certified, American Safety & Health Institute
- PERC License, Illinois Department of Financial & Professional Regulation
Affiliations
- National Honors Society
- Phi Theta Kappa
- Best Buddies International
- NALC
Timeline
Mail & Package Carrier
United States Postal Service, USPS
07.2023 - Current
Security Professional
Allied Universal Security Services
04.2022 - 03.2023
Window Clerk
Currency Exchange
06.2021 - 03.2022
Cashier
Walmart
01.2020 - 09.2020
Customer Service Representative
United Center, At Your Service
08.2018 - 12.2019
Some Undergrad - Business Administration And Sales
Monmouth College
Business Administration And Management
Malcolm X College
Banking Certificate - Business Communications
City Colleges of Chicago-Harold Washington College
High School Diploma -
Farragut Career Academy
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