Erkezhan Akhmetbekova
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Novotel
01.2025 - 07.2025
- Provided front desk support, including answering calls, emails, and guest inquiries.
- Coordinated with housekeeping and other departments to ensure smooth operations.
- Supported guests with check-in/check-out, luggage assistance, and special arrangements.
- Maintained guest records accurately and ensured high confidentiality.
- Contributed to positive guest experiences by offering attentive and courteous service.
Receptionist
Almaty Grand Hotel
01.2024 - 08.2024
- Welcomed guests upon arrival, handled check-in/check-out procedures, and provided concierge services.
- Managed room reservations, cancellations, and special requests using hotel software.
- Assisted international guests with travel information, transportation, and local recommendations.
- Processed payments, handled billing, and resolved guest concerns in a timely manner.
- Ensured compliance with hotel standards, delivering personalized and professional service.
Hostess
Grand Zina Restaurant
09.2022 - 10.2023
- Greeted and seated guests, ensuring a warm welcome and excellent first impression.
- Managed reservations, waitlists, and table assignments to optimize guest flow.
- Handled phone calls and guest inquiries regarding menu, specials, and events.
- Assisted the service team in coordinating smooth operations during peak hours.
- Maintained a professional and friendly atmosphere to enhance guest satisfaction.
Education
Bachelor's Degree - Humanities (Two Foreign Languages)
Zhetysu State University Named After I. Zhansugurov
TaldykorganSkills
- Communicative
- Responsible
- Fast learner
- Patient
- Friendly
- Problem solving
Languages
Kazakh: Native
Russian: C2 - Proficient
English: C1 - Advanced
German: B1 - Intermediate
French: B1 - Intermediate
Timeline
Receptionist
Novotel
01.2025 - 07.2025
Receptionist
Almaty Grand Hotel
01.2024 - 08.2024
Hostess
Grand Zina Restaurant
09.2022 - 10.2023
Bachelor's Degree - Humanities (Two Foreign Languages)
Zhetysu State University Named After I. Zhansugurov