Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erlean Sims

Riverdale,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. The time spent at Fulton County Jail honed skills like creating incident reports and conflict de-escalation. Leveraging superior customer service and CCTV monitoring abilities. Also, skilled at conducting tower patrols, securing entrances and exits and keeping visitors, inmates, keeping Correction Officers under constant surveillance, keeping notes on the constant movement in, out and throughout the pods, updating records on the movement of inmates, opening and closing zone and cell doors in a timely manner at the command of the correctional officers. Also being responsible for making sure a zone is safe to enter before granting . All while having the ability to handle multiple projects simultaneously with a high degree of accuracy. Safety-conscious security team member with excellent communication skills and eye for detail.

Overview

11
11
years of professional experience

Work History

Security Officer

Fulton County Jail
11.2023 - Current
  • Provided prompt response to emergency situations, ensuring the safety of all individuals involved.
  • Checked identification badges for employees and visitors, preventing unauthorized access to restricted areas.
  • Monitored employee activities, confirming compliance with security regulations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Communicated with Captains, Lieutenants, Sergeants, and the security team using two-way radios, and other technological devices.

Delivery Driver

Kroger's Grocery
03.2023 - 11.2023
  • Delivered groceries to customer doorsteps and business offices. Ensuring timely and accurate deliveries.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Operated company trucks to deliver loads as far as 250 miles from home location.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Order Picker Operator

Amazon
01.2021 - 06.2023
  • Enhanced warehouse efficiency through the proficient operation of pallet jacks, forklifts, and other necessary equipment.
  • Supported warehouse organization by returning overstock items to their designated locations after completing orders.
  • Improved order accuracy by diligently verifying and cross-checking picked items against order lists.
  • Performed routine equipment inspections, ensuring optimal performance levels while minimizing downtime due to maintenance issues.
  • Maintained a safe work environment with strict adherence to safety protocols and guidelines.
  • Pulled orders quickly to maintain demanding productivity goals.

Delivery Driver

Amazon
08.2018 - 01.2021
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Customer Service Sales Representative

Hertz Car Rental
06.2013 - 07.2018
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Education

High School Diploma -

Banneker High School
Atlanta, GA

Skills

  • Incident Reporting
  • General security
  • Emergency Response
  • Conflict de-escalation
  • Threat Assessment
  • Workplace Safety
  • Verbal and written communication
  • Legible report writing
  • Active Listening
  • CCTV Surveillance
  • Reliable and Responsible

Timeline

Security Officer

Fulton County Jail
11.2023 - Current

Delivery Driver

Kroger's Grocery
03.2023 - 11.2023

Order Picker Operator

Amazon
01.2021 - 06.2023

Delivery Driver

Amazon
08.2018 - 01.2021

Customer Service Sales Representative

Hertz Car Rental
06.2013 - 07.2018

High School Diploma -

Banneker High School
Erlean Sims