Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Erlinda Lizama

Erlinda Lizama

Lynn

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Help Desk Support Technician

Eastern Bank
01.2022 - 09.2023
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Used ticketing systems to manage and process support actions and requests.

Help Desk Support Technician- Intern

Eastern Bank
01.2022 - 07.2022
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices and software to set up work stations for employees.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Accounts Payable Assistant

Armatron
05.2020 - 09.2021
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

Helpdesk/Desktop Support - Training Specialty

Year Up
Roxbury, MA
07.2022

Skills

  • Customer Feedback
  • Support Ticket System Management
  • Help Desk Support
  • Windows Vista
  • Closing Tickets
  • User Support and Troubleshooting
  • VPN Configurations
  • Software and Hardware Issues
  • Microsoft Active Directory
  • Customer Service Skills
  • Remote Assistance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Help Desk Support Technician

Eastern Bank
01.2022 - 09.2023

Help Desk Support Technician- Intern

Eastern Bank
01.2022 - 07.2022

Accounts Payable Assistant

Armatron
05.2020 - 09.2021

Helpdesk/Desktop Support - Training Specialty

Year Up

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Erlinda Lizama