Erlin Vanesa Arellano
Sylmar,CA
Summary
Operations professional with a proven record of driving revenue growth and enhancing student engagement within Mathnasium’s learning environment. Skilled in curriculum development, team management, and relationship building, with a strong focus on applying data driven strategies to improve performance and outcomes. Bilingual in English and Spanish; passionate about supporting people, mentoring staff, and stewarding programs that create meaningful and lasting educational impact.
Overview
10
10
years of professional experience
Work History
Operations Support & Interim Center Director
Priaan Ventures, LLC
Mesa, AZ
10.2025 - Current
- Managed the center as Interim Center Director during leadership transitions, ensuring operational stability and consistent enrollment across all locations.
- Drive revenue and student growth, projecting a monthly baseline of $30,000 for a smaller-scale center through optimized scheduling, lead conversion, and membership retention strategies.
- Oversaw business performance and instructional quality, ensuring compliance with Mathnasium brand standards and contributing to overall profitability.
- Trained and mentored center managers and instructors to enhance staff capability and improve consistency in program delivery.
- Manage scheduling, evaluations, and communications for teams of 20+ staff members to support a productive and collaborative culture.
- Led family communications and relationship management for 300+ families, resolving concerns and improving retention through enhanced onboarding experiences.
Sales & Marketing Consultant
Novedades Chabelita
Guadalajara, Jalisco, Mexico
07.2025 - 10.2025
- Developed and implemented reporting system to track revenue trends and market performance, supporting business planning, optimizing inventory control, and identifying new growth opportunities for seasonal children's product sales.
- Partnered with ownership to refine pricing strategies and expand customer engagement through multi-channel outreach via email, WhatsApp, and Facebook Marketplace.
- Advised store owner on building and managing portfolio of wholesale buyers, fostering long-term partnerships through customized solutions and consistent follow-up.
Curriculum Developer and Trainer
Mathnasium Learning Centers, Home Office
Los Angeles, CA
05.2023 - 05.2025
- Designed and refined curriculum materials adopted system wide to strengthen student engagement and improve learning outcomes.
- Facilitated biweekly to monthly training sessions, both in person and online, on educational best practices for Center Directors and Franchise Owners across in-center and @Home learning platforms.
- Conducted franchisee onboarding and instructional training at flagship centers in Altadena and Westwood, guiding new owners in curriculum implementation and teaching methodology.
- Managed curriculum updates and communication systems for domestic and international centers, ensuring instructional consistency and minimizing errors.
- Applied Spanish language skills to support the development and adaptation of Spanish curriculum materials, ensuring linguistic precision and cultural relevance.
Center Director
Mathnasium Learning Centers (Gilbert, Gilbert East, Mesa)
Gilbert/Mesa, AZ
07.2021 - 05.2023
- Increased monthly revenue by 50% (from $20,000 to $30,000) by refining lead conversion workflows, optimizing lead consultations, and implementing data-driven enrollment strategies.
- Managed communication, learning plan creation, and enrollment processes for 100-200 families by leading parent consultations, scheduling personalized assessments, and ensuring program alignment across centers.
- Raised parent satisfaction to 95% as measured by post-session feedback by introducing proactive communication touchpoints and individualized progress reports.
- Coordinated staffing, training, and procedural integration during pandemic to support acquisition and operational transition of third learning center and enhance retention success.
- Automated information collection and reconciliation in Radius software and Google Sheet reporting to enhance reporting accuracy and reduce data-entry errors.
Associate Center Director
Mathnasium Learning Center of Manhattan Beach
Manhattan Beach, CA
08.2020 - 06.2021
- Sustained +$1,000,00 annual revenue by implementing flexible payment solutions and incentivizing upfront memberships, resulting in high renewal rates and extended family retention beyond initial terms.
- Managed communication, learning plan creation, and enrollment processes for 300-400 families by leading parent consultations, scheduling personalized assessments, and ensuring program alignment across centers.
- Delivered private and small-group instruction for both online and in-center students through the First Steps program, supporting early math skill development.
- Operated centralized call center for five Mathnasium locations, managing lead intake, scheduling, and conversion tracking to support overall business operations.
Assistant Center Director
Mathnasium Learning Center of Gilbert
Gilbert, AZ
11.2018 - 08.2020
- Co-led transition to online instruction across three centers during pandemic, ensuring uninterrupted service delivery and student participation through implementation of Mathnasium @Home platforms, onboarding instructors, and maintaining instructional continuity.
- Managed communication, learning plan creation, and enrollment for 80 families, enhancing active student engagement by leading parent consultations, scheduling personalized assessments, and aligning programs across centers.
- Delivered instruction and maintained center appearance according to brand and operations standards.
Project Coordinator, Strategic Initiatives
Partners in Care Foundation
San Fernando, CA
01.2016 - 12.2018
- Enhanced data accuracy and reporting efficiency by providing analytical and administrative support to the Director of Quality and Metrics.
- Supported multiple program departments - Quality & Metrics, HomeMeds, Network/Contracts, MSSP, and HCBA - by ensuring timely deliverables and facilitating cross-department project completion.
- Improved medication safety monitoring outcomes as measured by HomeMeds data validation reports by coordinating system updates and handling program troubleshooting for clinical teams.
- Accelerated contract processing turnaround by streamlining documentation workflows and assisting Directors of Contracts and Network Services to meet internal service standards.
- Contributed to policy and protocol design for the DHCS Home & Community-Based Alternatives (HCBA) Waiver Program as measured by compliance and program launch readiness by collaborating with the VP of Health Services and Senior Program Managers.
- Strengthened MSSP operational performance by maintaining data accuracy and providing administrative support to Senior Director of MSSP, enhancing program activity reporting.
- Partners in Care Foundation's mission is to design and implement evidence-based care models that address the social determinants of health.
Education
Bachelor of Arts - Communication Studies
University of California, Los Angeles
Los Angeles, CAAssociate of Arts - Liberal Arts
Los Angeles Mission College
Sylmar, CAAssociate of Arts - Chicano Studies
Los Angeles Mission College
Sylmar, CAAssociate of Arts - Interdisciplinary Studies
Los Angeles Mission College
Sylmar, CASkills
- Operations Management
- Customer Relationship Management
- Data Analysis
- Quality Assurance
- Sales and Marketing
- Team Management
- Training and Mentoring
- Curriculum Development
- Bilingual (English/Spanish)
Accomplishments
Bronze Service Award, United States Presidential Service Award
Timeline
Operations Support & Interim Center Director
Priaan Ventures, LLC
10.2025 - Current
Sales & Marketing Consultant
Novedades Chabelita
07.2025 - 10.2025
Curriculum Developer and Trainer
Mathnasium Learning Centers, Home Office
05.2023 - 05.2025
Center Director
Mathnasium Learning Centers (Gilbert, Gilbert East, Mesa)
07.2021 - 05.2023
Associate Center Director
Mathnasium Learning Center of Manhattan Beach
08.2020 - 06.2021
Assistant Center Director
Mathnasium Learning Center of Gilbert
11.2018 - 08.2020
Project Coordinator, Strategic Initiatives
Partners in Care Foundation
01.2016 - 12.2018
Bachelor of Arts - Communication Studies
University of California, Los Angeles
Associate of Arts - Liberal Arts
Los Angeles Mission College
Associate of Arts - Chicano Studies
Los Angeles Mission College
Associate of Arts - Interdisciplinary Studies
Los Angeles Mission College