Erlon Hodge
Brooklyn,NY
Summary
I am currently a Management Analyst with 9 years of experience with the NYSCEF Resource Center and the head Liaison for the 3rd Judicial District, Bronx, New York, Queens, Court of Claims. I assist attorneys, self-represented litigants, and court employees with issues regarding NYSCEF and the e-filing of documents. I answer numerous phone and email inquires daily and provide immediate resolution to difficulties that filers may encounter with NYSCEF functionality in a professional and effective manner. I conduct NYSCEF training sessions for attorneys, judges, their staff, and self represented litigants. I have traveled to courts throughout the state (pre-Covid) and conducted NYSCEF demonstrations and Q&A sessions to help prepare Court and County Clerk staff for the implementation of NYSCEF Programs. Having worked in various departments of the New York County Clerk's Office for 16 years, I have gained an excellent understanding of County Clerk and Court operations which enables me to provide outstanding problem-solving assistance to the Judgment, Certification, Indexing and Law & Equity Departments. My experience has prepared me for the position.
Overview
24
24
years of professional experience
Work History
Management Analyst
Office Of Court Administration- NYSCEF DIVISON
06.2022 - Current
- Train/monitor Junior analysts, encourage and support to identify and resolve inquiries via email and phone.
- Assisted in implementing the office phone tree and provided the voice/directional instructions.
- Evaluate new employees strengths and provide appropriate assistance and training to enhance their learning experience.
- Liaison to 3rd Judicial District, Bronx, New York, Queens, and Court Of Claims and Scar/Tax Filings.
- Conduct online and in person CLE training to attorneys, and training for court employees and self-representing litigants.
- Assist court personnel via Microsoft Teams with issue pertaining to NYSCEF, EDDS, and VEC.
- Pre-screened resumes and sat on panel interviewing potential Junior analysts.
- Assisting all County Clerks and Supreme courts with new applications, EDDS, VEC, and related applications such as UCMS.
- Interview Panel member for new hires for the NYSCEF E-filing Division.
Principal Court Analyst
Office Of Court Administration- NYSCEF DIVSION
04.2018 - 06.2022
- Work directly with County Clerks and their staff throughout NY state to achieve successful implementation of e-filing programs
- Assist attorneys and law firms with document organization as they prepare to e-file
- Assist in creating presentations and training materials for NYSCEF demonstrations
- Respond to technical support needs of e-filing users and provide assistance with court procedures for the electronic filing of documents
- Provide base level IT support to non-technical Court and County Clerk staff and litigants concerning NYSCEF system and website
- Timely respond to questions via telephone and emails concerning NYSCEF
- Conduct in person and online training via Microsoft Teams, including CLE training for attorneys
- Liaison to Supreme and County Clerk Offices in the 3rd Judicial District
Senior Court Analyst - Supervisor
New York County Clerk Office
04.2015 - 01.2018
- Implemented Electronic Filing Department in New York County Clerk's Office and supervised a team of 4
- Assisted in cross-training of staff to have a well-informed team and to maximize overall performance
- Adjusted job assignments and schedules to keep pace with filings via NYSCEF to make certain index numbers were assigned timely
- Evaluated employees' strengths and assigned tasks based upon experience and training to ensure documents could be reviewed and processed timely
- Provided NYSCEF training to County Clerk staff
- Accomplished multiple tasks within established timeframes in a fast paced and busy County Clerk's Office
Supervisor Court Aide -Court Aide
New York County Clerk Office
11.2000 - 04.2015
- Answered questions regarding document filing fees and addressed filers' concerns
- Worked closely with Chief Clerk to solve daily problems concerning the public and county clerk issues
- Mentored new team members on NYSCEF system and functionality
- Operated and maintained cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped public court users complete purchase of index numbers and locate court files and documents
- Supervisor of scanning department and experience with operating bulk scanners
- Effective liaison between general public and internal departments
- Provided back up for all departments in County Clerk's Office
Education
High School Diploma -
Samuel J. Tilden
Brooklyn, NY1999
Skills
- Decision-Making
- Multitasking Abilities
- Interpersonal Communication
- Self-Motivated
- Cultural Awareness
- Good Telephone Etiquette
- Critical Thinking
Timeline
Management Analyst
Office Of Court Administration- NYSCEF DIVISON
06.2022 - Current
Principal Court Analyst
Office Of Court Administration- NYSCEF DIVSION
04.2018 - 06.2022
Senior Court Analyst - Supervisor
New York County Clerk Office
04.2015 - 01.2018
Supervisor Court Aide -Court Aide
New York County Clerk Office
11.2000 - 04.2015
High School Diploma -
Samuel J. Tilden
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