Erma Moody
Arlington,TX
Summary
Results-driven professional with 11 years of experience and focus on performance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating others. Talent for finding optimal solutions to diverse challenges and motivating team members to meet and exceed company goals. Poised and professional with staff, managers and customers.
Overview
28
28
years of professional experience
Work History
Licensed Insurance Agent
Results Companies LLC
Fort Lauderdale, FL
09.2022 - Current
- Developed tailored insurance solutions to meet diverse client needs.
- Educated clients on coverage options, enhancing understanding and satisfaction.
- Managed policy renewals and claims processing for timely resolutions.
- Conducted risk assessments to identify appropriate coverage levels for clients.
Program Manager
Behaviorist On Call
Fort Worth, TX
05.2010 - Current
- Interact with customers and clients to identify business needs and requirements.
- Address and resolve technical, financial and operational concerns by working with team members and directors.
- Coach team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.
- Orchestrate smooth and efficient program development by collaborating cross-functionally across departments.
- Supervise a team of Consumer Care Specialists and ensure that tasks were completed in a timely manner.
- Assess the needs of consumers/families to address any complaints, questions, or concerns and provide excellent customer service.
- Assist with and manage payroll for foster care companions, field staff, and admin staff.
Residential Staff
Calab Inc.
Grand Prairie, Texas
05.2005 - 12.2008
- Orchestrate the passing of medications
- Laundry
- Meal preparation
- Transported, assisted, and supervised consumers out into the community
- Ensured cleanliness and safety of the residential home
- Documented all activities, behaviors, and incidents, as well as the administering of medications
Cook
Kent’s Nursing Center
Fort Worth, Texas
01.1998 - 10.2002
- Prepped, prepared, and served meals to patients in the facility.
- Washed pots and pans, stored them, swept and mopped the floors.
- Checked in groceries from delivery trucks and organized them in the pantry.
- Ensured that cook’s helper and dishwasher completed their duties efficiently.
- Ensured that all items required to prepare meals were ordered and available.
- Passed patients their trays and picked them up when done; made sure patients had drinks, silverware and condiments in the dining room.
- Assisted with feeding patients when CNA’s were short staffed.
Education
Certification - Medical Assisting
Kaplan College
Fort Worth, TXHigh School Diploma - undefined
New Beginning Christian Academy
Fort Worth, TX06.2007
Skills
- Policy and procedure improvements
- Program leadership
- Team leadership and direction
- Performance monitoring
- Documentation proficiency
- Strategic planning
- Cross functional Team Builder
- Customer and personnel training
- Typing and computer software operations
- Creating documents
Timeline
Licensed Insurance Agent
Results Companies LLC
09.2022 - Current
Program Manager
Behaviorist On Call
05.2010 - Current
Residential Staff
Calab Inc.
05.2005 - 12.2008
Cook
Kent’s Nursing Center
01.1998 - 10.2002
Certification - Medical Assisting
Kaplan College
High School Diploma - undefined
New Beginning Christian Academy