Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erma Ramm

Madison,Wisconsin

Summary

Proven to excel in customer service and cleanliness maintenance, I significantly enhanced guest satisfaction at Fairfield Inn Marriott. Leveraging strong multitasking abilities and a detail-oriented approach, I effectively addressed guest concerns, ensuring a welcoming environment. My dedication to maintaining high cleanliness standards contributed to the team's success, showcasing my reliability and work ethic.

Overview

12
12
years of professional experience

Work History

Continental Breakfast Host

Fair Filed Inn
09.2019 - Current
  • Provided exceptional follow-up services, addressing guest concerns and queries in a timely manner to maintain high levels of customer satisfaction.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.

Environmental Services Housekeeper

UW Health Children's Hospital
01.2017 - 05.2019
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Cleaned walls and ceilings with special reach tools following regular schedule.


Continental Breakfast Host

Fairfield Inn Marriott
06.2012 - 05.2017
  • Provided exceptional follow-up services, addressing guest concerns and queries in a timely manner to maintain high levels of customer satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.

Education

High School Diploma -

Madison Area Technical College
Madison, WI

Skills

  • Strong multitasking
  • Cleanliness Maintenance
  • Food Preparation
  • Order Taking
  • Allergy awareness
  • Customer Service

Timeline

Continental Breakfast Host

Fair Filed Inn
09.2019 - Current

Environmental Services Housekeeper

UW Health Children's Hospital
01.2017 - 05.2019

Continental Breakfast Host

Fairfield Inn Marriott
06.2012 - 05.2017

High School Diploma -

Madison Area Technical College

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Erma Ramm