Summary
Overview
Work History
Education
Skills
Timeline
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Ermahn Oduro-Kwarten

Tinley Park

Summary

Dedicated sales and customer service professional with a passion for providing exceptional customer experiences. Skilled in consultative sales, product knowledge and customer engagement, ensuring individuals find the right solutions for their needs.

Overview

11
11
years of professional experience

Work History

Kiosk Sales Consult

Fruit Gone Krazy
07.2023 - Current
  • Engaged customers in high-traffic retail environments, identifying their needs and recommending appropriate products to enhance the consumer experience.
  • Exceeded sales goals by consistently upselling and cross-selling complementary products and services.
  • Maintained a clean, organized and visually appealing kiosk to attract customers and optimize the shopping experience.
  • Processed transactions efficiently, ensuring accuracy and a seamless checkout experience.
  • Built lasting relationships with customers, encouraging repeat business and brand loyalty.

Generator Support Coordinator

Spectec
06.2015 - 06.2023
  • Monitored generator operations, ensuring consistent performance and addressing potential issues before they escalated.
  • Assisted customers with troubleshooting minor generator issues over the phone or in person, escalating complex problems as needed.
  • Maintained accurate logs of generator performance, customer inquiries and service requests while coordinating with maintenance teams and technicians.
  • Educated customers on proper generator usage, safety protocols and best practices for maintaining backup power solutions.

Inventory Control Specialist

Menards
10.2013 - 04.2015
  • Managed inventory by stocking, organizing and tracking products to ensure accurate and easy access.
  • Assisted customers in locating products, answering questions and providing recommendations to enhance their shopping experience.
  • Supported various departments by stepping into different roles, such as assisting in shipping/receiving, forklift operation and stocking high-demand items.
  • Maintained a clear and safe workspace by following proper safety protocols and handling equipment responsibly.
  • Worked collaboratively with team members and supervisors to improve efficiency and meet daily productivity goals.

Education

High School Diploma -

Southland College Prep
Richton Park, IL
05-2015

Skills

  • Product knowledge
  • Customer engagement
  • Sales strategies
  • Transaction processing
  • Inventory management
  • Visual merchandising
  • Relationship building
  • Team collaboration
  • Time management
  • Organizational skills
  • Conflict resolution
  • Safety compliance
  • Protocol adherence

Timeline

Kiosk Sales Consult

Fruit Gone Krazy
07.2023 - Current

Generator Support Coordinator

Spectec
06.2015 - 06.2023

Inventory Control Specialist

Menards
10.2013 - 04.2015

High School Diploma -

Southland College Prep

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Ermahn Oduro-Kwarten