Ermanda Saint Victor
Miami,FL
Summary
Detail-oriented Medical Receptionist with expertise in patient coordination and front desk operations. Skilled in scheduling appointments, managing confidential records, and optimizing office efficiency. Strong communicator with a focus on fostering positive patient relationships and supporting healthcare team effectiveness through reliable medical billing and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
Miami, FL
01.2024 - 02.2026
- Delivered exceptional customer service by greeting customers and addressing inquiries, fostering a welcoming environment.
- Trained and mentored new staff on customer service standards and product knowledge, improving team readiness and customer interactions.
- Provided detailed product and service information to enhance customer engagement and drive informed purchasing decisions.
- Processed payments efficiently using cash, credit, debit cards, gift cards, and store credits.
- Handled returns and exchanges following established policies to ensure customer satisfaction.
- Maintained a clean and orderly work area throughout shifts to support operational efficiency.
- Organized merchandise for optimal accessibility and visual appeal in the store.
- Answered phone calls promptly with professionalism to maintain positive company image.
Front Desk Medical Receptionist
Pro Med Medical Center
Miami, Florida
08.2016 - 11.2019
- Scheduled appointments to optimize patient satisfaction and resource utilization.
- Checked patients in and out, ensuring accurate co-payment collection and smooth transitions.
- Handled patient inquiries, delivering information about services to improve patient understanding.
- Processed billing transactions accurately at point of service.
- Collaborated with medical staff to ensure smooth workflow and communication.
- Maintained cleanliness of reception area to improve patient experience.
- Mentored new staff on compliance procedures and performance strategies.
- Developed filing systems and customer database protocols to streamline organization and access to information.
Education
Some College (No Degree) - Phlebotomist
US Career Institute
Fort Collins, CO05-2025
High School Diploma -
Ruben Leconte/Les Normaliens Reunis
Haiti03-2007
Skills
- Supervision & Leadership
- Training & Development
- Conflict Resolution
- Complaint Resolution
- Customer service
- Order Taking
- Patient scheduling
- Appointment management
- Payment collection
- POS System Transactions
- Food Production Processes
- Computer Skills
- Time management
- Detail orientation
- Communication skills
- Critical Thinking
- Organizational Skills
- Call handling
Education and Training
other
Languages
- English
- Spanish
- French
- Creole
Languages
English
Professional
Spanish
Full Professional
Creole
Full Professional
Certification
phlebotomy certificate
Timeline
Shift Supervisor
CVS Pharmacy
01.2024 - 02.2026
Front Desk Medical Receptionist
Pro Med Medical Center
08.2016 - 11.2019
Some College (No Degree) - Phlebotomist
US Career Institute
High School Diploma -
Ruben Leconte/Les Normaliens Reunis