Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ermanite St Germain

Ermanite St Germain

Bridgeport,CT

Summary

Driven professional with a proven track record at Better Home Care, adept in team collaboration and time management. Excelled in enhancing customer satisfaction and reducing product damages, showcasing strong computer skills and interpersonal abilities. Demonstrated ability to adapt and learn quickly, ensuring high levels of efficiency and productivity in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Memory Care Assistant

Better Home Care
11.2023 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Costumer Services

Walmart.com
05.2023 - 06.2024
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Unloader

Burlington Coat Factory Distribution Center
10.2022 - 03.2023
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Loaded packages onto pallets and into staging areas as directed.
  • Handled packages with care while transporting from truck to loading dock.

Amazon Warehouse

FC Associates
07.2020 - 08.2022
  • Maintained a clean and organized work area, contributing to an efficient and safe working environment.
  • Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
  • Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
  • Reduced product damages with proper handling techniques and training for warehouse staff.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.

Education

Diploma -

Central High School
Bridgeport, CT
06.2020

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Support Services
  • Schedule and calendar management
  • Schedule Coordination
  • Microsoft Office Suite
  • Meeting Scheduling
  • Document Preparation
  • File Management

Certification

Cna

Languages

English
Full Professional

Timeline

Memory Care Assistant

Better Home Care
11.2023 - Current

Costumer Services

Walmart.com
05.2023 - 06.2024

Unloader

Burlington Coat Factory Distribution Center
10.2022 - 03.2023

Amazon Warehouse

FC Associates
07.2020 - 08.2022

Diploma -

Central High School

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Ermanite St Germain