Hi, I’m
Ermelinda Coira
Deltona,FL
Summary
Driven licensed sale agent with 5 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
19
years of professional experience
1
Certification
Work History
American National Life Insurance Company
Insurance Sales Agent
08.2019 - Current
Job overview
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Knowledgeable in annuities investments by ensuring compliance with all laws and regulations after analyzing customer's needs, goals and objectives for retirement purposes.
Executive Management Services Inc
Commercial Cleaner
06.2023 - 09.2023
Job overview
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
EcoSun Homes
Home Advisor
07.2018 - 08.2019
Job overview
- Improved customer satisfaction by addressing and resolving home improvement concerns promptly and professionally.
- Enhanced client relationships by providing tailored advice on suitable contractors for their specific needs.
- Streamlined workflow processes for increased efficiency in managing multiple projects simultaneously.
- Collaborated with team members to develop strategies for improving overall service quality and customer retention rates.
- Received and made outbound calls to scheduled appointments for our virtual reality tour on new home builds.
HealthFair
Health Unit Coordinator
07.2017 - 06.2018
Job overview
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
Sears Home Services, A Division Of The Sears Holding
Quality Assurance Analyst
03.2005 - 01.2017
Job overview
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with management team to identify, track, and resolve areas of opportunities via evaluating and grading calls in a timely manner.
- Improved customer service experience by executing rigorous test plans including one on ones coach sessions to ensure established requirements are being met.
Sears Home Improvement Products
Appointment Specialist
03.2005 - 01.2017
Job overview
- Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
- Streamlined appointment booking process for increased productivity and reduced wait times.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
- Developed strong relationships with clients to ensure loyalty and repeat business.
- Member of the Speed Lead Team, works well under pressure.
Education
Deltona High School, Deltona
High School Diploma
05.2005
Skills
- Contract review and analysis
- Account Retention
- New Business Development
- Customer Retention
Certification
- Certified Sales Agent, American National Life Insurance Company - Aug 2019-Present
Timeline
Commercial Cleaner
Executive Management Services Inc
06.2023 - 09.2023
Insurance Sales Agent
American National Life Insurance Company
08.2019 - Current
Home Advisor
EcoSun Homes
07.2018 - 08.2019
Health Unit Coordinator
HealthFair
07.2017 - 06.2018
Quality Assurance Analyst
Sears Home Services, A Division Of The Sears Holding
03.2005 - 01.2017
Appointment Specialist
Sears Home Improvement Products
03.2005 - 01.2017
Deltona High School
High School Diploma
- Certified Sales Agent, American National Life Insurance Company - Aug 2019-Present
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