Ermias Somon
Brentwood,CA
Summary
Dynamic and adaptable professional with a proven track record at Jack In The Box for exceptional customer service and teamwork. Leveraged reliability and excellent communication skills to enhance customer loyalty and efficiently manage multiple responsibilities. Fluent in Tigrinya, demonstrating strong empathy and collaboration across diverse teams.
Overview
5
5
years of professional experience
Work History
Restaurant Crew Member
Jack In The Box
01.2022 - 03.2024
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
- Collaborated with team members to complete orders.
- Managed time effectively while juggling multiple responsibilities during busy shifts, minimizing delays in service delivery.
Teacher's Assistant
Libert High School
08.2019 - 01.2020
- Handed out classroom materials, like pencils, paper, and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
Volunteer
Immaculate Heart Of Marry Church
08.2019 - 08.2019
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Nurse Assistant -
Pittsburg Adult Education Center
Pittsburg, CA05.2024
Certification - English As A Second Language (ESL)
Los Medanos College
Pittsburg, CA06.2023
High School Diploma -
Liberty High School
Brentwood, CA06.2020
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Teamwork and Collaboration
- Adaptability and Dependability
- Flexible Schedule
- Speak Tigrinya
Timeline
Restaurant Crew Member
Jack In The Box
01.2022 - 03.2024
Teacher's Assistant
Libert High School
08.2019 - 01.2020
Volunteer
Immaculate Heart Of Marry Church
08.2019 - 08.2019
Nurse Assistant -
Pittsburg Adult Education Center
Certification - English As A Second Language (ESL)
Los Medanos College
High School Diploma -
Liberty High School
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