Jaylyn Quinonez
Dallas,TX
Summary
Proven team player with a history at Raising Canes, where I excelled in upselling and customer retention, enhancing sales and guest loyalty through exceptional service and problem resolution. Skilled in time management and critical thinking, I led training initiatives, improving team efficiency and productivity without compromising on cleanliness and hygiene standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Crew Member
Rasining Canes
380 N J Elmer Weaver Fwy, Cedar Hill, TX 75104
01.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
- Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Managed time effectively while juggling multiple responsibilities during busy shifts, minimizing delays in service delivery.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Life High School Waxahachie
170 Butcher Rd, Waxahachie, TX 7516505.2025
Skills
- Excellent customer service
- Patience and Empathy
- Reliability and punctuality
- Time Management
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organization and Time Management
- Decision-Making
- Problem Resolution
Certification
- Service Specialist
- Restaurant Image
- Certified trainers
Languages
Spanish
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Restaurant Crew Member
Rasining Canes
01.2024 - Current
High School Diploma -
Life High School Waxahachie