Michael Knox
Selma
Summary
Proven team player with a track record of enhancing customer satisfaction through exceptional service and problem-solving skills. Specializes in maintaining high cleanliness standards and adept at retail operations, showcasing reliability and a keen eye for detail. Demonstrated ability to improve processes and collaborate effectively for continuous improvement.
Professional in sales with strong focus on customer service and product knowledge. Proven ability to collaborate effectively with team members and adapt to changing needs. Skilled in driving sales, maintaining organized displays, and assisting customers. Reliable and results-driven, ensuring consistent achievement of sales targets and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Restaurant Crew Member
Zaxby's Restaurant
10.2023 - Current
- Cleaned and organized kitchen, dining and service areas.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Participated in regular team meetings, offering valuable insights for continuous process improvement initiatives.
- Stayed up-to-date with menu changes and dietary restrictions, ensuring accurate information was provided to guests for informed decisionmaking.
- Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
Warehouse Worker
Dwell and Decor
10.2019 - 06.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Retail Sales Associate
Belk
10.2017 - 01.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Restaurant Team Member
+Hardees
08.2016 - 09.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
George C Wallace Community College
Dothan, ALSkills
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Retail
- Retail industry experience
- Teamwork and collaboration
- Customer service
- Cleaning
- Packaging and labeling
Timeline
Restaurant Crew Member
Zaxby's Restaurant
10.2023 - Current
Warehouse Worker
Dwell and Decor
10.2019 - 06.2023
Retail Sales Associate
Belk
10.2017 - 01.2018
Restaurant Team Member
+Hardees
08.2016 - 09.2017
George C Wallace Community College
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