Erna Besic
Precertification Coordinator
Chesapeake,VA
Summary
Experienced Office Management and Administration Professional who is knowledgeable in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Precertification Coordinator
Washington University
Saint Louis, Missouri
01.2022 - Current
- Perform advanced complex precertifications for high-dollar cardiology procedures to prevent controllable losses and write-offs for the department
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Mentored office employees on proper administrative procedures and how to use programs such as Epic, keeping operations consistent and efficient for maximum performance.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Patient Service Representative III
Washington University
Saint Louis, Missouri
12.2016 - 01.2020
- Lead to Patient Billing / Services Representatives
- Plan, organize, give direction, and assist in aspects of the front desk/scheduling team
- Coordinate office functions and perform specialized/technical duties with minimal supervision
- Serve as a liaison between consumers (staff, patients, healthcare professionals, and general public) and advocate patients’ needs.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
Education
Bachelor of Science - Psychology And Brain Sciences
Washington University in St Louis
St Louis, MO 06.2019 - 08.2022
Skills
Business administration
Strategic planning
Scheduling
Workflow planning
Self-Motivated
Dependable and Responsible
Critical Thinking
Decision-Making
Clerical Support
PPE Compliance
Precertification
Interpersonal Communication
Teambuilding
Attention to Detail
Active Listening
Additional Information
Certified Nurse Assistant since 2011.
- License Number: 90562A
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
Precertification Coordinator
Washington University
01.2022 - Current
Bachelor of Science - Psychology And Brain Sciences
Washington University in St Louis
06.2019 - 08.2022
Patient Service Representative III
Washington University
12.2016 - 01.2020