NICOLE ST LAURENT
Wetumpka,AL
Summary
Dynamic and detail-oriented professional with extensive experience as a Precertification Coordinator at Montgomery Radiology Associates. Expert in HIPAA compliance and patient scheduling, I excel in streamlining processes and enhancing communication with insurance providers, resulting in timely approvals and improved service efficiency. Strong organizational skills drive my commitment to quality patient care.
Overview
18
18
years of professional experience
Work History
PRECERTIFICATION COORDINATOR
Montgomery Radiology Associates
10.2020 - Current
- Coordinated pre-certification processes for imaging services, ensuring compliance with insurance requirements.
- Streamlined communication between patients and healthcare providers to facilitate timely approvals.
- Developed and maintained relationships with insurance companies to enhance service efficiency.
- Trained new staff on pre-certification protocols and documentation standards.
- Reviewed patient records for accuracy and completeness prior to submission for pre-certification.
Front Office Coordinator
JACKSON CARDIOLOGY
05.2016 - 10.2020
- Coordinated daily front office operations to ensure smooth workflow and efficient service delivery.
- Managed appointment scheduling, optimizing office resources and staff availability.
- Assisted in maintaining a welcoming environment for clients and visitors through effective communication.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Obtained authorizations for various cardiology procedures such as echoes and nuclears.
Front Office Coordinator
CARDIOLOGY ASSOCIATES OF MONTGOMERY
02.2013 - 05.2016
- Supported team members by providing administrative assistance during peak times, ensuring task completion.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages.
- Facilitated onboarding processes for new employees, streamlining orientation procedures for better integration.
- Collaborated with management to refine front office procedures, improving overall service quality and client satisfaction.
Senior Certified Pharmacy Technician
Walgreens
05.2008 - 02.2013
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety standards.
- Mentored junior technicians, enhancing team performance and knowledge retention.
- Implemented process improvements that streamlined medication dispensing workflows.
- Conducted inventory management, optimizing stock levels and minimizing waste.
- Trained staff on new systems and technologies to enhance service delivery.
- Monitored medication storage conditions to maintain quality and integrity of products.
Education
High School Diploma -
JEFFERSON DAVIS HIGH SCHOOL
MONTGOMERY AL06-2001
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
Timeline
PRECERTIFICATION COORDINATOR
Montgomery Radiology Associates
10.2020 - Current
Front Office Coordinator
JACKSON CARDIOLOGY
05.2016 - 10.2020
Front Office Coordinator
CARDIOLOGY ASSOCIATES OF MONTGOMERY
02.2013 - 05.2016
Senior Certified Pharmacy Technician
Walgreens
05.2008 - 02.2013
High School Diploma -
JEFFERSON DAVIS HIGH SCHOOL