Tess Grimes
Wetumpka,AL
Summary
Customer Service Representative with over twenty years of experience in record keeping, Office Manager at Abundant Love Church, patient registration, and billing representative, Credentialing and provider enrollment experience.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
Work History
Patient Intake & Registration
UAB Multispecialty Clinic Montgomery
- Greet patients professionally and compassionately upon arrival.
- Accurately collect and enter demographic, insurance, and contact information.
- Verify insurance eligibility and benefits using payer portals or EHR systems.
- Ensure all required forms are completed and signed (e.g., consent, HIPAA, financial responsibility).
- Collect co-payments and outstanding balances at the time of service.
- Process payments using POS systems, cash handling, and card readers.
- Provide receipts and explain billing policies or repayment options.
- Maintain accurate records of payments received and reconcile daily transactions.
Patient Registration
Montgomery Radiology Associates
08.2021 - 03.2024
- Updated and verified insurance along with demographic information.
- Provided patients, family members, and staff information regarding clinic and hospital policies, procedures, and locations.
Unit Clerk
Baptist Prattville Hospital
01.2020 - 08.2021
- Handled sensitive client and patient interactions.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Scheduled 30-45 patients daily and answered 50 incoming daily calls.
- Informed customers of billing problems/issues found and resolved as appropriate; made 30 outbound calls to clients, patients, carriers, and any internal or external source to obtain missing or additional information.
Healthcare Scheduling Coordinator
Baptist South Hospital
01.2017 - 01.2020
- Scheduled 30-45 patients daily while answering 50 incoming daily calls.
- Informed customers of billing problems/issues found and resolved as appropriate.
- Increased patient satisfaction through timely appointment scheduling.
General Clerk
Thomas Hospital
10.2002 - 05.2016
- Operated calendars and appointments to ensure smooth operations.
- Reviewed files, records, and other documents to gather information for responding to requests.
- Scheduled 30-45 patients daily and answered 50 incoming calls.
Education
Master’s - Public Health
South University
06.2025
Bachelor of Science - Healthcare Management
South University
05.2023
Skills
- EHR systems proficiency: Epic
- Proficient in multi-line phone systems
- Insurance verification
- HIPAA compliance expertise
- Community outreach
- Maternal health advocacy
- Demographic data analysis
Accomplishments
- Collaborate with team members in developing community outreach events.
- Achieved the community's outreach through effectively helping with Maternal Health and Public Relations, and Fostering parents programs.
Public Health Practicum Intern – Maternal Health Focus
- Elmore County Health Department, Elmore, AL
- April 2025-July 2025
- Conducted intake assessments and supported registration for maternal health services
- Analyzed demographic and epidemiologic data to identify gaps in culturally competent care
- Collaborated with clinical staff to improve mental health access for postpartum patients
- Developed outreach strategies to increase attendance in breastfeeding education sessions
- Maintained HIPAA compliance while handling sensitive patient data and documentation
Healthcare Support Assistant (Clinical Shadowing)
- Summer 2025
- Observed patient registration workflows in maternal health clinics
- Identified barriers to attendance in community-based education sessions
- Provided recommendations for culturally tailored outreach and engagement strategies
Languages
English
Timeline
Patient Registration
Montgomery Radiology Associates
08.2021 - 03.2024
Unit Clerk
Baptist Prattville Hospital
01.2020 - 08.2021
Healthcare Scheduling Coordinator
Baptist South Hospital
01.2017 - 01.2020
General Clerk
Thomas Hospital
10.2002 - 05.2016
Patient Intake & Registration
UAB Multispecialty Clinic Montgomery
Bachelor of Science - Healthcare Management
South University
Master’s - Public Health
South University
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