ERNA MESIC
Palatine,IL
Summary
Experienced healthcare leader with a strong background in leading and executing strategic initiatives in healthcare and pharmacy operations. Successfully delivered large-scale healthcare initiatives, consistently improving team member and patient experience while driving business growth through innovation and collaboration. Demonstrated expertise in product development, clinical services coordination, training, and communication activities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director, Diagnostic Testing
Walgreens Corporate
09.2020 - Current
- Spearheaded operational strategies, launching over 7,000 COVID-19 testing sites nationwide, delivering over 35M tests.
- Primary liaison for field operations leaders and pharmacy team members for deployment of diagnostic testing and other services (e.g. Global Scheduler)
- Collaborate with Clinical, Government Relations, Marketing, Pharmacy & Healthcare, Legal, Pharmacy Affairs and additional cross-functional teams to create diagnostic and health testing services and protocols to effectively increase overall health while ensuring programs are quality focused, profitable, and enhance the overall customer experience
- Partners with key industry stakeholders to ensure the Company's status as a best in class provider of diagnostic services
- Serves as a subject matter expert for diagnostic services, providing perspectives and insights on current and emerging issues on a global, geographic, and economic level
- Assesses the overall performance of existing products and services as it relates to their attainment of key Company metrics and goals, quality and compliance, and revises strategic direction, as needed
- Manages operating costs, budget, and supporting P&L activities for testing
- Manages and implements pharmacy workflow procedures and Standard Operating Procedures (SOP's) for all diagnostic services and ensures successful execution
- Manages, executes, and evaluates diagnostic training and information resources
Director, Market Access- Pharmacy Operations
Walgreens Corporate
09.2018 - 09.2020
- Responsible for planning, directing, operationalizing, maintaining and optimizing Medicare (Part D & B), Managed Medicaid, Commercial & Consumer Paid Rx healthcare segments operational business products, services and processes
- Partners cross-functionally (Healthcare Segment Team, Managed Markets Team, Marketing, Finance, Consumer Insights, etc.) to develop and implement customer engagement, pull through and retention strategies
- Responsible for collaboration with Healthcare Segment and Managed Markets leadership to develop programs focused on pull through on accessible plans
- Accountable for development and implementation of national and regional pull through programs focused on growing retail market share
- Leverages broad-based understanding of multiple areas outside of Pharmacy Services, such as IT, Marketing, legal, human resources, change management, learning and development and government affairs, to facilitate nationwide healthcare model deployment with minimum disruption to store operations, customer service, and revenue streams
- Responsible for developing, coaching, and mentoring staff through training programs and performance management programs
Manager, Pharmacy & Retail Projects- Market Access
Walgreens Corporate
07.2015 - 09.2018
- Responsible for the implementation, execution and management of pull-through, ready to receive and committed to care initiatives across all markets to grow market share
- Work closely with Sales and Operational Leadership to identify plan access changes and develop pull through tactics to grow or retain market share
- Work cross functionally with various business units such as Payer/Provider Analytics, Finance, Managed Market Sales, Government and Employer Sales, Health System Sales and Consumer Insights to define, collect and analyze key metrics for success
- Manage all aspects of the pull-through, ready to receive and committed to care initiatives including: legal, regulatory, and quality assurance guidance, compliance with all state and federal laws and regulations
- Provide program support to market leadership and ensure that operational performance and program adoption metrics are meaningful and accurate and provide insight into the market's attainment against goals and objectives
Manager, Healthcare Partnership Services
Walgreens Corporate
01.2015 - 07.2015
- Develop, implement and adapt Walgreens (pharmacy and healthcare clinic) products and services to create coordinated care solutions in response to needs of various healthcare organizations, such as healthcare providers, payors, or governmental bodies
- Handle the day-to-day tasks, issues, roadblocks and proactively work with the partner for a resolution
- Work with the Walgreens and partner teams to development and implement the clinical programs to meet the Triple AimTM
Manager, Healthcare Product Management
Walgreens Corporate
04.2014 - 01.2015
- Responsible for the management and execution of mature enterprise wide Healthcare products and services across all markets which generate $1.2B of annual revenue
- Direct all aspects of the mature enterprise wide programs including: legal, regulatory, and quality assurance guidance, compliance with all state and federal laws and regulations and program strategy and growth initiatives
- Provide program support to market leadership and ensure that operational performance and program adoption metrics are meaningful and accurate and provide insight into the market's attainment against goals and objectives
- Respond to inquiries from Market Vice Presidents, District Managers, Pharmacy Supervisors and Healthcare business leaders regarding existing programs
- Identify and correct adverse trends and findings through the development of market level performance improvement plans
Senior Business Analyst, Product Operations
Walgreens Corporate
08.2012 - 04.2014
- Developed, implemented and managed a nationwide hospital discharge program with over 300 health systems/hospital relationships generating over $30M in revenue
- Responsible for collaborating with cross functional teams across the enterprise (i.e
- Marketing, legal, finance, IT, sales) to help support the hospital discharge program
- Developed internal training modules to support the implementation of the hospital discharge program
- Developed monthly reports to track success of the program and worked with continuous improvement team to innovate on the product offering
- Maintained clinical and operational procedures that are published on the intranet website
- Collaborated with American Pharmacists Association (APhA) to create and deliver Travel Health training to 4,000 pharmacists
- Support the development, expansion and day-to-day operations of Travel Health Services enterprise wide
- Collaborated with the Departments of Public Health to obtain access for Yellow Fever Vaccine and Government Affairs to expand privilege for immunizations
- Supported the expansion of Clinical Services Technician training
- Developed and implemented Injection Medication Administration Services in 4 states
- Developed and managed a dose series completion reminder process for vaccines that require multiple doses for completion
Sr. Business Analyst, Product Dev. & Innovations
Walgreens Corporate
02.2011 - 08.2012
- Collaborated with market research firms to identify gaps with immunizations to develop new and innovative product offerings
- Supported product development programs which include new immunization services such as travel immunizations, medication administration and adherence
- Developed business case for new product offering which included financial analysis and market sizing
- Developed and implemented a TB testing pilot in New Mexico
- Participated in program budget planning process
- Collaborated with Government Affairs team to expand privilege for immunizations and medication administration
Coordinator, Immunization Clinical Services
Walgreens Corporate
07.2009 - 02.2011
- Coordinated development and implementation of public health pharmacist-driven immunization initiative from pilot phase to company-wide expansion
- Engaged cross-functional teams across the enterprise to successfully develop and implement Immunization & Pneumonia program in 49 states
- Scheduled American Pharmacists Association (APhA) Pharmacy-Based Immunization Delivery certificate training classes for over 26,000 pharmacists
- Automated pharmacy-based immunization training and developed internal OSHA/Bloodborne Pathogens training modules
- Collaborated with physicians in the community to develop physician standing order protocols to provide population-based healthcare solution at Walgreens pharmacies
- Partnered with state Boards of Pharmacy to ensure program compliance with state regulations
Certified Pharmacy Technician, Immunizations
Walgreens Corporate
09.2007 - 07.2009
- Assisted with the coordination and expansion of the Pharmacist-based Influenza Program across United States
- Worked closely with the Immunization Manager(s) to implement the Influenza program in a retail pharmacies
- Facilitated communication between various business units within Walgreens
- Collected data related to Pharmacist training and vaccine supply distribution
- Maintained and revised various program documents(i.e
- Policies and procedures, training)
Certified Senior Pharmacy Technician
Walgreens Pharmacy
02.2006 - 09.2007
- Under the supervision of the pharmacist, received and filled prescription requests for patients
- Completed weekly distribution center medication orders, placed orders on shelves, and verified all associated paperwork and prepared the pharmacy inventory
- Trained other pharmacy technicians in pharmacy operations workflow and Walgreens pharmacy systems including Intercom Plus, SIMS/AS400 and VISION
- Created work schedules and maintained proper workflow within the pharmacy
Education
Masters of Public Health -
Benedictine University
Lisle, IL01.2011
Bachelor of Science - Biology
University of Illinois
Chicago, IL01.2007
Skills
- Leadership and Motivation
- Healthcare Operations & Services
- Cross-functional Team Leadership
- Business Strategy & Analysis
- Program & Project Management
- Change Management
- Healthcare Innovation
- Government Payers
- Employee development
- Program management
- Verbal and written communication
- Business planning
- Problem-solving
Certification
- Trained Lean Six Sigma Green Belt
- Certified Pharmacy Technician- IL
Activities
- Rising Star 2021 Drug Store News Top Women in Health, Wellness & Beauty Winner
- Champion of Champions Business Team Contribution Award in recognition of the Ready to Receive Initiative, 2017
- Walgreens Immunization Program received the National Influenza Vaccine Summit (NIVS) - Corporate Campaign Award, 2012
- Walgreens Immunization Program received the 2012 APhA Pinnacle Award for Group Practice-Health System- Corporation Award, 2012
- Walgreens Immunization Program received the National Influenza Vaccine Summit (NIVS) - Overall Season Activities - National Winner, 2011
- Walgreens Immunization Program received the National Influenza Vaccine Summit (NIVS) - Corporate Campaign-National Winner, 2010
Timeline
Director, Diagnostic Testing
Walgreens Corporate
09.2020 - Current
Director, Market Access- Pharmacy Operations
Walgreens Corporate
09.2018 - 09.2020
Manager, Pharmacy & Retail Projects- Market Access
Walgreens Corporate
07.2015 - 09.2018
Manager, Healthcare Partnership Services
Walgreens Corporate
01.2015 - 07.2015
Manager, Healthcare Product Management
Walgreens Corporate
04.2014 - 01.2015
Senior Business Analyst, Product Operations
Walgreens Corporate
08.2012 - 04.2014
Sr. Business Analyst, Product Dev. & Innovations
Walgreens Corporate
02.2011 - 08.2012
Coordinator, Immunization Clinical Services
Walgreens Corporate
07.2009 - 02.2011
Certified Pharmacy Technician, Immunizations
Walgreens Corporate
09.2007 - 07.2009
Certified Senior Pharmacy Technician
Walgreens Pharmacy
02.2006 - 09.2007
Bachelor of Science - Biology
University of Illinois
- Trained Lean Six Sigma Green Belt
- Certified Pharmacy Technician- IL
Masters of Public Health -
Benedictine University
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