Ernando Novais
Scottsdale,AZ
Overview
17
17
years of professional experience
Work History
Real Estate Consultant
HomeSmart
Scottsdale
09.2013 - Current
- Crafted compelling property listings that highlighted features, improving visibility and appeal;
- Engaged clients to clarify property needs and preferences, enhancing satisfaction and alignment;
- Liaised between buyers and sellers to provide positive experiences for both parties;
- Managed administrative tasks to support efficient workflow. and timelines to achieve business objectives.
Liaison and Coach
Legacy Youth Soccer
Chandler
01.2012 - Current
- Coached competitive teams to enhance skills and elevate performance in various sports.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Resolved conflicts and addressed issues between entities to maintain positive relationships.
- Communicated effectively with internal and external entities to foster collaboration.
Internal Consultant
University Of Phoenix
Phoenix
07.2009 - 10.2013
- Monitored and evaluated rules to support advisors in educational programs, ensuring alignment with performance objectives and standards.
- Supported advisors by addressing their specific needs and clarifying program rules and designs.
- Liaised with customers, management, and internal teams to understand customer needs and recommend tailored solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
MBA - International Business
WIU
Arizona12-2009
Bachelors - Business Administration
UPE
Brazil01-2003
Skills
- Property valuation
- Financial Analysis
- Market research
- Investment evaluation
- Contract management
- Listing strategy
- Client management
- Strong Negotiation Skills
- Management
- Networking Strategies
- Critical Thinking
- Self Motivated
- Multi Cultural Awareness
- Trilingual
- Investment evaluation
Education and Languages
Fluent: English, Portuguese (Native) and Spanish.
AWARDS
Multi Million Dollar Producer;, Several Client and Outstanding Customer Service Awards at University Of Phoenix;, As a coach, won several State Championship Tournaments.
Timeline
Real Estate Consultant
HomeSmart
09.2013 - Current
Liaison and Coach
Legacy Youth Soccer
01.2012 - Current
Internal Consultant
University Of Phoenix
07.2009 - 10.2013
MBA - International Business
WIU
Bachelors - Business Administration
UPE