Summary
Overview
Work History
Education
Skills
Timeline
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Ernest Charlotin

Orlando

Summary

Dynamic leader with a proven track record at HGV, Rosen Hotels and Resorts. Loews Hotel & Diamond Resorts, adept in operations management and fostering robust team dynamics. Excelled in driving profitability and enhancing employee satisfaction through strategic planning and relationship building. Achieved significant sales growth by leveraging exceptional problem-solving and customer relations skills.

Overview

19
19
years of professional experience

Work History

General Manager

HGV
05.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase profitability.
  • Cultivated strong relationships with owners, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Trained and guided team members to maintain high productivity and performance metrics.

Director of Operations

Diamond Resorts
09.2013 - 05.2020
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.

Account Executive Manager

Marin Truck Brokers
09.2006 - 10.2011
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
  • Delivered consistent sales results by meeting or exceeding monthly targets regularly.
  • Drove sales by developing multi-million dollar contract sales.
  • Successfully managed a diverse range of accounts across various industries, showcasing adaptability and strong relationship-building skills.

Education

Bachelor of Science - Criminal Justice

Florida Agricultural And Mechanical University
Orlando, FL

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Cost reductions
  • Project planning
  • Staff motivation
  • Relationship building
  • Customer relations
  • Efficient multi-tasker

Timeline

General Manager

HGV
05.2020 - Current

Director of Operations

Diamond Resorts
09.2013 - 05.2020

Account Executive Manager

Marin Truck Brokers
09.2006 - 10.2011

Bachelor of Science - Criminal Justice

Florida Agricultural And Mechanical University

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Ernest Charlotin