Hi, I’m
Ernest Cheek
Houston,Texas
Summary
Clinical manager in Cardiac Electrophysiology with 24 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and problem-solving skills.
Overview
25
years of professional experience
Work History
ZOLL LifeVest
Patient Service Representative
12.2004 - Current
Job overview
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Taught patients and families to use at-home medical equipment.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust.
- Filed and maintained patient records in accordance with HIPAA regulations.
Houston Electrophysiology Associates
Clinical Supervisor
10.1999 - Current
Job overview
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of 6 clinical personnel and support staff.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
University of PhoenixTempe, AZ
Associate of Arts from Information Technology
06.2010
Skills
- Cardiac Rhythm Analysis
- Lead Placement
- Trained wearable defibrillator technician
- Pacemaker Monitoring
- HIPAA Compliance
- Holter Monitoring
- Insurance Verification
- Medical terminology knowledge
- Healthcare industry understanding
- Problem-Solving
- Medical Terminology
- EMR
- Scheduling Diagnostic Procedures
- Team Leadership
- Punctual and Hardworking
- Calm and Effective Under Pressure
Accomplishments
- Worked on original Medtronic carelink launch of remote device management 2002
- Helped launch Boston Scientific Latitude remote monitoring.
- First patient service representative in Houston and helped launch Zoll Lifevest wearable defibrillator in the largest medical center in the world (Texas Medical Center).
Timeline
Patient Service Representative
ZOLL LifeVest
12.2004 - Current
Clinical Supervisor
Houston Electrophysiology Associates
10.1999 - Current
University of Phoenix
Associate of Arts from Information Technology
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