KAROLIN FAMILIA FAMILIA
ELIZABETH,New Jersey
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Robert Wood Johnson Hospital
New Brunswick, NJ
09.2024 - Current
- Greeting patients, verifying identities, and initiating the check-in process.
- Collecting demographic, consents and insurance information before the procedure.
- Ensure charts are completed and accurate
- Informing patients of their liabilities and collecting payments.
- Review physician orders for accuracy, ensuring appropriate documentation is attached to patient records.
- Provide compassionate communication to patients and families, including explaining forms and policies.
- Working with nurses, technologists, and physicians to manage patient flow.
- Maintain HIPAA compliance while managing patient demographic information in EHR systems
Footlocker Call Center Customer Service
Teleperformance
Santo Domingo, Dominican Republic
04.2020 - 01.2021
- Answering, screening, and forwarding calls, while maintaining a professional, polite, and empathetic demeanor.
- Troubleshooting product/service issues, de-escalating angry customers, and providing accurate, timely solutions.
- Processing orders, returns, or billing adjustments, and recommending products to meet customer needs.
- Meeting or exceeding key performance indicators (KPIs) regarding call quality, handling time, and customer satisfaction scores
Education
Program - Cardiac Monitor Technician
AIMS Education College of Health Sciences
Piscataway, NJ03-2026
Associate of Science - Health Sciences
Union County College
Cranford, NJ05-2024
Skills
- Customer service
- Insurance verification
- Patient registration
- 12-lead EKG's
- Cardiac rhythm analysis
- Certified BLS AHA
- Holter monitor application
- Stress testing
Certification
- Certified BLS Healthcare Provider AHA (01/2026-01/2028) - 261268701799
Languages
Spanish
Native or Bilingual
German
Limited Working
Timeline
Patient Access Representative
Robert Wood Johnson Hospital
09.2024 - Current
Footlocker Call Center Customer Service
Teleperformance
04.2020 - 01.2021
Program - Cardiac Monitor Technician
AIMS Education College of Health Sciences
Associate of Science - Health Sciences
Union County College