Ernest Crowder
St Charles,MO
Summary
Dynamic operations manager with a proven track record at Pegasus Worldwide LLC and the U.S. Dept. of Homeland Security, enhancing efficiency and team performance through strategic leadership and staff development. Skilled in decision-making and documentation, I foster a culture of continuous improvement, driving organizational success and elevating service quality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager in Charge
Pegasus Worldwide LLC
02.2017 - Current
- Led cross-functional teams to enhance operational efficiency and reduce time lines.
- Directed project management initiatives to align team goals with company objectives and enhance overall services.
- Cultivated culture of continuous improvement through mentoring team members in best practices and operational excellence.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Oversee hiring process, selecting top talent that contributed significantly to company growth and success.
- Exhibited strong leadership to elevate services and morale.
- Held monthly meetings to create service plans.
Lead Mobil Force Security Screener/AOID
United States Dept. Homeland Security
09.2002 - 02.2010
- Conducted thorough security screenings to ensure compliance with federal regulations and safety protocols.
- Operated advanced screening technology to detect prohibited items effectively and efficiently.
- Collaborated with team members to maintain a secure environment at transportation hubs and public venues.
- Monitored passenger behavior and identified potential security threats using observational skills and situational awareness.
- Trained new personnel on screening procedures, enhancing team performance and operational readiness.
- Wrote reports on activities, property and equipment damage and unusual occurrences.
- Checked over 1000's passenger tickets per day to verify validity of each ticket.
- Monitored departure and entrance of visitors and employees to maintain security of premises.
- Utilize chemical swab systems and explosive detection machines to examine baggage for potential explosive substances.
- Exhibited exceptional attention to detail while accurately interpreting x-ray images for potential hazards or contraband items.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Executed random inspections of personnel accessing restricted areas, verifying compliance with security measures.
- Cultivated strong relationships with local law enforcement personnel, fostering collaboration and information sharing to enhance public safety outcomes.
Education
Bachelor of Science - Psychology
Portland State University
Portland, ORSkills
- Operations management
- Staff training and development
- Teamwork
- Reliability
- Human resources management
- Decision-making
- Customer service
- Time management
- Verbal and written communication
- Shift scheduling
- Excellent and clear communication
- Documentation and reporting
- Computer skills
- Data Entry
Accomplishments
- Supervised team of 13 staff members.
- Collaborated with team of 6 in the development of security plans.
- Achieved staffing through effectively helping with recruitment and hiring.
- Used Microsoft Excel to develop scheduling tracking spreadsheets.
- Resolved service issue through consumer testing.
Certification
- Employment Specialist, Employment and Training Business Services (ETBS) Clackamas County Portland OR
- Human Resource, Urban League of Metropolitan St. Louis, St. Louis MO.
- Search and Procedure, U.S. Dept. of Homeland Security
- Security Specialist, U.S. Dept. of Homeland Security
- X-Ray Security Machine, U.S. Dept. of Homeland Security
- Communications, U.S. Dept. of Homeland Security
- Certification Training, U.S. Dept. of Homeland Security
Timeline
Manager in Charge
Pegasus Worldwide LLC
02.2017 - Current
Lead Mobil Force Security Screener/AOID
United States Dept. Homeland Security
09.2002 - 02.2010
Bachelor of Science - Psychology
Portland State University