Currently in search of an opportunity to enhance my economic status via permanent employment.
- Over 20 years Customer Service experience in the Retail, Tech Support, Call Center & Restaurant Industries.
- Accustomed to working in fast-paced environments.
- Excellent interpersonal skills.
- 2.5 years Natural Gas Customer Service experience.
- Natural ability to think quickly and successfully handle difficult clients and customers.
- Able to learn and navigate various software products at a rapid pace.
- Excellent multi-tasking capabilities.
- Over 25 years experience in the Entertainment Industry.
- Natural ability to work in a high pressure environment.
Hi, I’m
Ernest D. White
Charleston,WV
Summary
Overview
20
years of professional experience
Work History
MTM
Customer Care Representative
01.2014 - 01.2021
Job overview
- Assist Medicaid and Medicare members with medical transportation to non emergency medical appointments.
- Job consist of dealing with various health plans & various modes of transportation from cab service to ambulance and wheelchair-stretcher service etc…
- Job requires knowing about HIPPA laws & medical terms used in the Medical Field.
IBEX Global
Advisor Inbound Tech Support
01.2013 - 01.2014
Job overview
- Assist Customers with troubleshooting issues regarding High Speed DSL Internet Service.
- Troubleshoot and resolve email setup issues and usage including third party setup and usage.
- Assist customers with setup connection of High Speed Internet service including installing /uninstalling hardware and related software and drivers.
- Troubleshoot, detect and correct configuration of communication ports, Ethernet adapters, PCI devices, USB, wireless adapters, NAT routers and wireless access points.
NCO Financial ServicesCharleston, WV
Customer Service Representative
01.2010 - 01.2013
Job overview
- Provided Customer Service to Mountaineer Gas Customers over the phone using various software products in order to place orders for service, explain billing, resolve billing disputes verify confidential information etc.
- Provided information to the client, supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Received payment by check and credit cards.
IATSE LOCAL 271
Stage Hand
01.2006 - Current
Job overview
- Move and set up scenery, assist with the placement of lights and props, properly position platforms and backdrops as well as help with the other craftspeople such as the electrician or sound engineers.
Kentucky Fried Chicken
Prep Cook/Cashier
01.2009 - 01.2010
Job overview
- Ensured that leftover food was stored properly, performed kitchen maintenance tasks such as emptying the trash and washing dishes, and testing the temperature of food at specified intervals.
- Assisted in the preparation of meals.
- Greeted customers entering the establishment.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
Charleston House Holiday Inn
Banquet Server
01.2008 - 01.2009
Job overview
- Set table linen, china and silverware, filled water pitchers and brewed coffee.
- Responsible for preparing any items that would be present on the tables when guests arrived, including salt and pepper, sugar bowls, rolls and butter and salad dressings.
- Refilled water glasses and other drink glasses and tended to any other miscellaneous needs that guests in their area had.
- Provided some information about the meal being served to any guest who needed it.
Education
West Virginia Tech
2 Years Post High School from Electrical Engineering
University Overview
No Degree
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Publisher
- Cogsdale CSM
- RightFax
- Experian
- ORCC (Online Resources)
- Fruity Loops Studio v 10
- Reason
- Acid Pro v 60
- Virtual DJ Pro
- Sound Forge Pro 100
Functional Summary
Functional Summary
- Over 20 years Customer Service experience in the Retail, Tech Support, Call Center & Restaurant Industries.
- Accustomed to working in fast-paced environments.
- Excellent interpersonal skills.
- 2.5 years Natural Gas Customer Service experience.
- Natural ability to think quickly and successfully handle difficult clients and customers.
- Able to learn and navigate various software products at a rapid pace.
- Excellent multi-tasking capabilities.
- Over 25 years experience in the Entertainment Industry.
- Natural ability to work in a high pressure environment.
Timeline
Customer Care Representative
MTM
01.2014 - 01.2021
Advisor Inbound Tech Support
IBEX Global
01.2013 - 01.2014
Customer Service Representative
NCO Financial Services
01.2010 - 01.2013
Prep Cook/Cashier
Kentucky Fried Chicken
01.2009 - 01.2010
Banquet Server
Charleston House Holiday Inn
01.2008 - 01.2009
Stage Hand
IATSE LOCAL 271
01.2006 - Current
West Virginia Tech
2 Years Post High School from Electrical Engineering
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