Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

ERNEST FLORES

Buford,GA

Summary

A proven professional, adept in security processes and marshaling aircraft, with a history of exceeding performance targets. Notably achieved a 92.3% customer satisfaction rating at Auto Nation Nissan, showcasing exceptional customer service and conflict resolution skills. Experienced with Frontier Airlines, I bring a strong record of safety, teamwork, and efficiency in high-pressure environments.

Overview

26
26
years of professional experience

Work History

Ramp Agent

Frontier Airlines
Atlanta, GA
12.2023 - Current
  • Loading and unloading cargo and luggage from aircraft
  • Marshalling aircraft to and from gates
  • Ensuring safety and security of aircraft operations on the ramp
  • Operating ground support equipment such as tugs and baggage carts
  • Collaborating with team members to ensure aircraft turnaround times

Driver Partner / Independent Contractor

Uber Technologies
Atlanta, GA
02.2016 - Current
  • Offered safe, courteous rides for passengers with superior professionalism
  • Currently maintain a 4.94 customer satisfaction rating out of a possible 5.0
  • Over 10K rides provided
  • Assisted passengers with lifting heavy luggage and packages
  • Manage & Supervisor 4-6 People
  • Provides Armed Security For Clients
  • Manages A Budget Of 109,678.00 Of Supplies & Vehicles

Service Advisor

Auto Nation Nissan
Atlanta, GA
05.2015 - 02.2016
  • Top performing service agent; maintained a 92.3% customer satisfaction rating, exceeding the target of 80%
  • Customer facing role; educated clients on the problems with their vehicles and explained service options
  • Reduced tensions with irate clients with a 3-step conflict resolution process
  • Responsible for opening the location during early morning hours
  • Adhered to all company’s safety standards, policies and procedures while finding ways to always delight clients

Service Vehicle Operator

AAA Motor Club
Atlanta, GA
05.2005 - 05.2015
  • Consistently exceeded 8 calls per day quota; always performed at 1.3 - 1.5 rating, exceeding the goal of 1.0
  • Operated full-sized service vehicle and interfaced on-site with members experiencing car troubles
  • Performed minor roadside assistance such as providing fuel, jump starts, lockouts, changing flat tires and more
  • Worked independently; maintained impeccable administrative records via daily logs and reports

Infantryman

United States Army National Guard
06.1999 - 06.2005
  • Enlisted in US Army during Junior year of high school
  • Functioned as part of a unit
  • Trained for defense, combat, and reconnaissance missions
  • Performed physically demanding tasks; honorably discharged

Education

HS Diploma -

Joseph Wheeler High School
Marietta, GA
01.2003

Skills

  • Traveler escort
  • Pushback and towing
  • Crew assistance
  • Security processes
  • Arrival/departure procedures
  • Marshaling aircraft

Affiliations

  • Coach Pee Wee Football
  • Voulenteer(St. Judes Children Hospital)

References

References available upon request.

Timeline

Ramp Agent

Frontier Airlines
12.2023 - Current

Driver Partner / Independent Contractor

Uber Technologies
02.2016 - Current

Service Advisor

Auto Nation Nissan
05.2015 - 02.2016

Service Vehicle Operator

AAA Motor Club
05.2005 - 05.2015

Infantryman

United States Army National Guard
06.1999 - 06.2005

HS Diploma -

Joseph Wheeler High School

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