ERNEST GANZ
Port Saint Lucie
Summary
Service minded customer account manager with broad scope of experience in a call center environment. Keen ability to assess customer service needs and propose effective solutions. Years of experience in customer service relationships and client satisfaction.
Overview
17
17
years of professional experience
Work History
Account Manager
Access Medical Labs
Jupiter, FL
10.2024 - Current
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed tailored solutions to meet client needs, enhancing service delivery and outcomes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Answer inbound calls and assist clients with needs.
- Answer lab reheated questions and also help locate orders.
- Provide billing support for our clients.
Customer Service Representative
Lethal Performance
05.2021 - 09.2024
- Service 375 inbound calls per week
- Provide clients with accurate estimated times of order arrival
- Communicate with supplies/manufacturers to ensure timely delivery of clients parts and orders
- Provide real time update to staff and customers on updated warehouse inventory
- Provide updated tracking information from Fedex/UPS accounts to keep clients updated.
Retail Sales Consultant
AT&T
Delray Beach, FL
12.2018 - 07.2019
- Vast knowledge of technology and product suite
- Assessed client need to provide customized solution with on spot problem solving and creativity
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Account Manager/Supervisor
JETBJ INC
Palm Beach Gardens, FL
01.2009 - 10.2017
- Provided ongoing coaching and training for department of 25 customer service agents
- Monitored over 20,000 calls per month
- Provided escalation assistance to customer service agents increased support response
- Followed up with customers to ensure continued client satisfaction.
- Developed and implemented strategies to increase client retention
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05.2008
Skills
- Strong verbal/phone communication skills with active listening
- Ability to balance workloads efficiently
- Excellent people skills
- Able to work in challenging work environment
- Account Management
Timeline
Account Manager
Access Medical Labs
10.2024 - Current
Customer Service Representative
Lethal Performance
05.2021 - 09.2024
Retail Sales Consultant
AT&T
12.2018 - 07.2019
Account Manager/Supervisor
JETBJ INC
01.2009 - 10.2017
High School Diploma -
Palm Beach Gardens High School