ERNEST GORMAN
Southampton,USA
Summary
Dedicated customer‑service professional with eight years of progressive experience in luxury retail, automotive, hospitality, publishing and events. Fast learner with strong multitasking, organizational and communication skills. Proven ability to analyze customer data, optimize processes and motivate teams. Resilient, persistent and hands‑on, seeking opportunities that reward hard work and foster growth.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Brunello Cucinelli
East Hampton, NY
05.2024 - 04.2025
- Oversaw daily store operations for a $4 M seasonal boutique, managing a cross‑functional team of 6 sales and stock associates.
- Implemented new shipment‑receiving and RTV workflows that cut processing time by 25 % and improved inventory accuracy to 99 %.
- Partnered with Store Director to analyze weekly sell‑through and propose replenishment and client‑outreach actions, contributing to a 15 % YoY sales lift.
- Maintained visual‑merchandising standards in line with Milan HQ directives; coordinated floor moves ahead of product launches and trunk shows.
- Led morning briefings, delegated operational tasks, and trained staff on POS (XStore) and Luxury CRM tools, elevating client‑experience scores to 4.9/5.
Advertising Sales/ Administrative Coordinator
27 East / Southampton Press
Southampton, NY
10.2022 - 04.2024
- Coordinate sales team schedules, maintain campaign files and prepare promotional materials and events.
- Track KPIs, identify shortcomings and recommend process improvements; manage inventory for new services and products.
- Compile materials and logistics for holiday editions, new‑store openings and trade‑show coverage.
- Leverage analytics to design targeted marketing campaigns and mine customer‑shopping data for prospecting.
Service Experience Manager / Advisor
Porsche of Southampton
Southampton, NY
02.2017 - 09.2022
- Generated service estimates, upsold add‑on services and maintained highest CSI scores in district.
- Managed high‑volume client interactions, coached staff and served as Certified Brand Ambassador.
Hotel Houseman Supervisor (Seasonal)
Southampton Inn
Southampton, NY
05.2016 - 05.2022
- Supervise housekeeping team, inspect guest areas, replenish amenities and coordinate maintenance needs.
Floor Attendant
Regal United Artists
Southampton, NY
03.2015 - 01.2017
- Welcomed guests, processed ticket sales, maintained store appearance and mentored new hires.
Education
High School Diploma -
Southampton High School
Southampton, NY06.2015
Skills
- Creative problem-solving and analysis
- Customer account management
- Order processing and refunds
- Professionalism under pressure
- High-volume support and KPI tracking
- Sales achievement and upselling
- Brand storytelling and client engagement
- Inventory management and allocation
- Event coordination and promotion
Volunteer Experience
Margarita’s Bike Tour Fundraiser for Children’s Education in Ecuador, 08/01/20, 10/31/23
Locations
- Southampton, NY, 11968
- Gainesville, FL, 32607
Timeline
Operations Supervisor
Brunello Cucinelli
05.2024 - 04.2025
Advertising Sales/ Administrative Coordinator
27 East / Southampton Press
10.2022 - 04.2024
Service Experience Manager / Advisor
Porsche of Southampton
02.2017 - 09.2022
Hotel Houseman Supervisor (Seasonal)
Southampton Inn
05.2016 - 05.2022
Floor Attendant
Regal United Artists
03.2015 - 01.2017
High School Diploma -
Southampton High School