Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Ernest Gyemah

Blacklick,OH

Summary

Highly communicative Payroll Specialist promoting more than 3 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and work force management software. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.

Overview

4
4
years of professional experience

Work History

Payroll Specialist

JPMorgan Chase
03.2021 - Current
  • Reviewed time records for Number employees to verify accuracy of information.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
  • Developed and implemented payroll procedures to streamline workflow.
  • Resolved payroll discrepancies quickly and successfully.
  • Tracked employee vacation, sick and personal time.

Account Specialist II

CX Loyalty
01.2021 - 02.2021
  • Actively participated in cross-functional teams to develop innovative solutions that addressed recurring challenges faced by Account Specialists.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Facilitated smooth onboarding process for new clients by effectively communicating expectations and requirements throughout the transition period.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Completed routine and complex account updates to resolve problems.
  • Mentored junior team members, offering guidance and support for their professional growth and development within the Account Specialist role.
  • Contributed to team objectives in fast-paced environment.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.

Sales Associate

Progressive Insurance
01.2013 - 02.2018
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor's Of Science - Computer Science

Kwame Nkrumah University
Kumasi, Ghana
07.2010

Skills

  • Process Monitoring
  • Audit Support
  • Billing
  • Business Correspondence
  • Microsoft Word
  • Excel
  • Handle confidentiality
  • Effective communication
  • Workforce
  • Payroll Administration
  • Training and Development
  • Office Systems Management
  • Research Support
  • Daily Payroll Activities

Timeline

Payroll Specialist

JPMorgan Chase
03.2021 - Current

Account Specialist II

CX Loyalty
01.2021 - 02.2021

Sales Associate

Progressive Insurance
01.2013 - 02.2018

Bachelor's Of Science - Computer Science

Kwame Nkrumah University

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Ernest Gyemah