Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ernest Joseph
Open To Work
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Ernest Joseph

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

On-Site Hardware TechnicianField Service TechnicianHome Theater Agent / TechnicianTechnicianField Service Technician (HughesNet Installer)

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Fargo, ND, USFargo, ND
Open to relocation: Yes

Important To Me

Work-life balanceCareer advancement401k matchHealthcare benefitsCompany CulturePaid time off

Summary

On‑Site Hardware Technician with 6+ years of experience supporting enterprise IT environments, servers, printers, and network infrastructure. Skilled in Dell PowerEdge hardware, Lexmark MFP repair, fiber/copper cabling, and data center rack‑and‑stack work. Proven ability to diagnose and resolve hardware, connectivity, and system issues in fast‑paced field service environments. Known for reliable customer support, accurate documentation, and delivering high‑quality technical service across healthcare, enterprise, and commercial sites.

Overview

6
6
years of professional experience

Work History

On-Site Hardware Technician

Revolution Technologies/LexMark
Fargo, ND
05.2025 - 03.2026
  • Installed, configured, and repaired enterprise printer systems at client sites
  • Replaced hardware components including rollers, fusers, and toner assemblies
  • Diagnosed network printing and connectivity issues across Windows environments
  • Performed preventive maintenance and firmware updates
  • Documented service calls and asset updates in ticketing systems

Field Service Technician

CBIZ Network Solutions Inc.
Fargo, ND
05.2023 - 04.2024
  • Installed and supported PCs, printers, phones, and network systems
  • Performed structured cabling and troubleshooting for data/voice/AV systems
  • Managed ServiceNow tickets and provided end-user support
  • Traveled to multiple customer sites across assigned territory
  • Fixing network issues, hardware failures, and connectivity problems
  • Setting up routers, switches, servers, cabling, and business tech
  • IP setup, device configuration, testing connections
  • Driving to different businesses or facilities

Home Theater Agent / Technician

Best Buy Geek Squad
Fargo, ND
06.2021 - 02.2023
  • Installed TVs, sound systems, and home theater equipment
  • Configured smart home devices, Wi-Fi, and streaming systems
  • Troubleshot installation and connectivity issues in customer homes
  • Installed and configured TVs, soundbars, surround sound, and home theater systems in customer homes
  • Set up smart home devices, Wi-Fi networks, streaming devices, and universal remotes
  • Troubleshot audio/video and network connectivity issues onsite
  • Educated customers on product use and completed service documentation per visit

Technician

Kelley Services/John Deere
Fargo, ND
05.2021 - 02.2022
  • Performed diagnostics, maintenance, and repair on John Deere electronic components and machinery systems.
  • Conducted troubleshooting of PCB subassemblies to identify failure modes and determine root cause of defects.
  • Utilized multimeters, oscilloscopes, and other electronic test equipment to verify circuit performance and isolate issues.
  • Assisted with printed circuit board layout and modifications to support product reliability and engineering requirements.
  • Read and interpret engineering documents, schematics, and datasheets to guide repair and testing procedures.
  • Collaborated with engineering teams to report design or process problems and assist in corrective actions.

  • Documented service activities, test results, and repair processes to maintain accurate technical records.
  • Provided technical support and training to other personnel on diagnostic methods and equipment usage.

Field Service Technician (HughesNet Installer)

Worldwide TechServices
Tewksbury, MA
01.2021 - 04.2021
  • Installed and aligned satellite internet systems
  • Ran coaxial cabling and configured networking equipment
  • Diagnosed connectivity issues and performed onsite repairs
  • Worked in residential outdoor environments

Field Service Technician Contractor

Barrister Global Services Network
Mandeville, LA
01.2020 - 12.2020
  • Repaired printers, servers, PCs, and networking equipment
  • Performed structured cabling and Ethernet installations
  • Delivered onsite enterprise IT support
  • Install or configure refurbished servers for companies
  • Replace printer parts to keep office printers running
  • Troubleshoot hardware issues
  • Maintain equipment to extend its lifespan
  • Installed and serviced HP, Dell, and IBM point-of-sale systems and peripherals
  • Imaged laptops/desktops, configured BIOS, and performed warranty repairs on client hardware
  • Troubleshot connectivity, printer, and scanner issues across multi-site retail environments
  • Maintained parts inventory and completed detailed service reports for each ticket

Break/Fix Field Service Technician

Worldwide TechServices
Tewksbury, MA
07.2020 - 11.2020
  • Performed onsite repair of PCs, laptops, printers, and POS systems
  • Completed IMAC deployments and hardware troubleshooting
  • Managed service tickets and replacement parts
  • Replaced motherboards, hard drives, and peripherals under OEM warranty contracts
  • Imaged desktops/laptops and verified network connectivity post-repair

Education

High School Diploma - Equivalent

Associate of Applied Science - Cyber Security

Minnesota State Community And Technical College
Moorhead
12-2027

High School Diploma -

Grace International Christian Institute Paynsville-Liberia
Liberia-Monrovia
07-2011

Skills

  • Hardware Repair & Break/Fix
  • Printer & MFP Repair Lexmark
  • Server & Desktop Support
  • Network Cabling Fiber & Copper
  • Active Directory
  • Windows & Linux Support
  • ServiceNow Ticketing
  • IMAC / Field Service Operations
  • Networking Fundamentals
  • Technical Support
  • POS Systems
  • Customer Service

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

On-Site Hardware Technician

Revolution Technologies/LexMark
05.2025 - 03.2026

Field Service Technician

CBIZ Network Solutions Inc.
05.2023 - 04.2024

Home Theater Agent / Technician

Best Buy Geek Squad
06.2021 - 02.2023

Technician

Kelley Services/John Deere
05.2021 - 02.2022

Field Service Technician (HughesNet Installer)

Worldwide TechServices
01.2021 - 04.2021

Break/Fix Field Service Technician

Worldwide TechServices
07.2020 - 11.2020

Field Service Technician Contractor

Barrister Global Services Network
01.2020 - 12.2020

High School Diploma - Equivalent

Associate of Applied Science - Cyber Security

Minnesota State Community And Technical College

High School Diploma -

Grace International Christian Institute Paynsville-Liberia

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