Ernest Joseph
Summary
IT Field Service Technician with 4+ years of hands-on hardware, networking, and customer support experience. Skilled in printer repair, POS systems, ServiceNow ticketing, and residential tech installs. Proven ability to troubleshoot Level 1-2 issues, maintain SLA compliance, and deliver white-glove customer service. Available for full-time field tech or help desk roles in Fargo, ND
Overview
6
6
years of professional experience
Work History
On-Site Hardware Technician
Revolution Technologies/LexMark
Fargo, ND
05.2025 - 03.2026
- Installed, configured, and repaired enterprise printer systems at client sites
- Replaced hardware components including rollers, fusers, and toner assemblies
- Diagnosed network printing and connectivity issues across Windows environments
- Performed preventive maintenance and firmware updates
- Documented service calls and asset updates in ticketing systems
Field Service Technician
CBIZ Network Solutions Inc.
Fargo, ND
05.2023 - 04.2024
- Installed and supported PCs, printers, phones, and network systems
- Performed structured cabling and troubleshooting for data/voice/AV systems
- Managed ServiceNow tickets and provided end-user support
- Traveled to multiple customer sites across assigned territory
- Fixing network issues, hardware failures, and connectivity problems
- Setting up routers, switches, servers, cabling, and business tech
- IP setup, device configuration, testing connections
- Driving to different businesses or facilities
Home Theater Agent / Technician
Best Buy Geek Squad
Fargo, ND
06.2021 - 02.2023
- Installed TVs, sound systems, and home theater equipment
- Configured smart home devices, Wi-Fi, and streaming systems
- Troubleshot installation and connectivity issues in customer homes
- Installed and configured TVs, soundbars, surround sound, and home theater systems in customer homes
- Set up smart home devices, Wi-Fi networks, streaming devices, and universal remotes
- Troubleshot audio/video and network connectivity issues onsite
- Educated customers on product use and completed service documentation per visit
Technician
Kelley Services/John Deere
Fargo, ND
05.2021 - 02.2022
- Performed diagnostics, maintenance, and repair on John Deere electronic components and machinery systems.
- Conducted troubleshooting of PCB subassemblies to identify failure modes and determine root cause of defects.
- Utilized multimeters, oscilloscopes, and other electronic test equipment to verify circuit performance and isolate issues.
- Assisted with printed circuit board layout and modifications to support product reliability and engineering requirements.
- Read and interpret engineering documents, schematics, and datasheets to guide repair and testing procedures.
- Collaborated with engineering teams to report design or process problems and assist in corrective actions.
Documented service activities, test results, and repair processes to maintain accurate technical records.- Provided technical support and training to other personnel on diagnostic methods and equipment usage.
Field Service Technician (HughesNet Installer)
Worldwide TechServices
Tewksbury, MA
01.2021 - 04.2021
- Installed and aligned satellite internet systems
- Ran coaxial cabling and configured networking equipment
- Diagnosed connectivity issues and performed onsite repairs
- Worked in residential outdoor environments
Field Service Technician Contractor
Barrister Global Services Network
Mandeville, LA
01.2020 - 12.2020
- Repaired printers, servers, PCs, and networking equipment
- Performed structured cabling and Ethernet installations
- Delivered onsite enterprise IT support
- Install or configure refurbished servers for companies
- Replace printer parts to keep office printers running
- Troubleshoot hardware issues
- Maintain equipment to extend its lifespan
- Installed and serviced HP, Dell, and IBM point-of-sale systems and peripherals
- Imaged laptops/desktops, configured BIOS, and performed warranty repairs on client hardware
- Troubleshot connectivity, printer, and scanner issues across multi-site retail environments
- Maintained parts inventory and completed detailed service reports for each ticket
Break/Fix Field Service Technician
Worldwide TechServices
Tewksbury, MA
07.2020 - 11.2020
- Performed onsite repair of PCs, laptops, printers, and POS systems
- Completed IMAC deployments and hardware troubleshooting
- Managed service tickets and replacement parts
- Replaced motherboards, hard drives, and peripherals under OEM warranty contracts
- Imaged desktops/laptops and verified network connectivity post-repair
Education
High School Diploma - Equivalent
Associate of Applied Science - Cyber Security
Minnesota State Community And Technical College
Moorhead12-2027
High School Diploma -
Grace International Christian Institute Paynsville-Liberia
Liberia-Monrovia07-2011
Skills
- IT / Field Service: Break/Fix Repair
- Printers
- Networking
- Cabling
- POS Systems
- IMAC
- Ticketing (ServiceNow)
- Satellite Installation
- Hardware Support
- Manufacturing: Production Equipment
- Quality Control
- Material Handling
- Safety Compliance
- Healthcare / DSP: ADLs
- Memory Care Support
- Behavior Support
- Medication Reminders
- Patient Documentation
- Physical Skills: Lifting 100 lbs
- Ladder Work
- Tight Spaces
- Frequent Driving
- Printer Troubleshooting & Repair
- Linux Administration Basics
- Active Directory
- Hardware Troubleshooting
- Windows OS Support
- Networking Fundamental
- Customer Service
- Technical Support
Accomplishments
- Resolved product issue through consumer testing.
Timeline
On-Site Hardware Technician
Revolution Technologies/LexMark
05.2025 - 03.2026
Field Service Technician
CBIZ Network Solutions Inc.
05.2023 - 04.2024
Home Theater Agent / Technician
Best Buy Geek Squad
06.2021 - 02.2023
Technician
Kelley Services/John Deere
05.2021 - 02.2022
Field Service Technician (HughesNet Installer)
Worldwide TechServices
01.2021 - 04.2021
Break/Fix Field Service Technician
Worldwide TechServices
07.2020 - 11.2020
Field Service Technician Contractor
Barrister Global Services Network
01.2020 - 12.2020
High School Diploma - Equivalent
Associate of Applied Science - Cyber Security
Minnesota State Community And Technical College
High School Diploma -
Grace International Christian Institute Paynsville-Liberia