Experienced leader in aviation cargo with ten years in ramp operations, warehouse coordination, cargo screening, and hazmat training. Skilled in training and mentoring teams, fostering development, and enhancing operational performance. Effective communicator with diverse stakeholders, ensuring compliance with regulatory standards while maintaining composure in high-pressure environments.
Work History
Station Trainer
1 Year 6 Months
Dnata Cargo | 03.2025 - Current
Facilitated efficient loading and unloading of cargo from trailers, contributing to streamlined warehouse operations. Executed export operations with precision in dimming and weighing, enhancing operational effectiveness. Achieved organized cargo assembly and securement per load plan, leading to improved handling of inbound cargo from flights.
Conducted in-depth training sessions to equip team members with knowledge of IATA dangerous goods protocols and FAA/TSA screener qualifications.
Assessed employee progress during training courses and delivered constructive feedback to enhance learning outcomes.
Facilitated collaboration with management to identify skill deficiencies and create focused training initiatives.
Guided employees through personalized coaching and mentoring initiatives to improve skills and productivity.
Developed and executed training initiatives for new station staff, focusing on compliance with established safety protocols.
Executed performance evaluations to pinpoint improvement areas and elevate employee capabilities.
Warehouse Clerk
1 Year 1 Month
Menzies Aviation | 06.2024 - 07.2025
Optimized loading and unloading of import and export cargo from trailers to improve efficiency. Streamlined build-up and breakdown operations of inbound and outbound cargo, enhancing workflow.
Oversaw inventory control processes to maintain precise stock levels and facilitate timely replenishment.
Managed material handling and transportation operations using forklifts and pallet jacks to ensure workflow efficiency.
Coordinated with team members to achieve consistent warehouse performance goals through effective task management.
Fleet Service Clerk
2 Years 3 Months
American Airlines | 10.2022 - 01.2025
Facilitated daily below-the-wing operations, ensuring efficient bag transfer handling and ramp operations under delegated authority.
Supported baggage handling operations by managing loading and unloading processes in compliance with weight regulations.
Trained new employees on safety protocols and standard operating procedures.
Guided planes for all arrivals and departures with strong focus on safety.
Coordinated aircraft servicing operations to ensure timely departures and arrivals.
Supervisor of Training & Quality Assurance
5 Years 8 Months
Dnata Cargo | 04.2017 - 12.2022
Achieved operational readiness for new hires through comprehensive training on warehouse freight processes. Enhanced candidate selection by implementing thorough qualification and certification screenings for new screeners. Promoted a safe working environment by maintaining facility grounds in compliance with OSHA and airport regulations.
Administered facility 30 day record-keeping, aligning with FAA/TSA security procedures and guidelines.
Facilitated cargo and freight operations, ensuring timely and efficient shipment processing.
Achieved efficient loading and unloading of import and export freight from trailers, enhancing workflow. Optimized storage methods for temperature-sensitive freight, ensuring product integrity. Streamlined transportation processes for import and export freight, improving delivery reliability.
Directed cargo operations on a daily basis, prioritizing safety regulation compliance.
Guided and supported team members through mentorship to improve productivity and achieve performance goals.
Warehouse/ Ramp Agent/ Forklift Operator
7 Months
Worldwide Freight Services | 09.2016 - 04.2017
Ensure proper and secure tie down of freight on ULDs for shipment. Loading and unloading of import, and export freight from trailers. Breakdown and organizing of incoming freight from flights into inventory. Off load and loading of incoming, and outgoing freight, on arriving flights. Marshal aircraft into position for prepared takeoff.
Education
Associate of Applied Science - Aviation
Aviation Institute of Maintenance | Dallas, TX | 2010