Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Rodriguez

Bronx,NY

Summary

Dynamic Supervisor with expertise in resolving critical issues in fast-paced settings. Demonstrated ability to foster team collaboration and achieve organizational goals through effective leadership and communication. Resourceful Station Trainer with a focus on operational safety and high productivity. Skilled in conflict resolution and adaptability, contributing to enhanced training and operational efficiency.

Overview

6
6
years of professional experience

Work History

Station Trainer

Unifi Aviation Service
Flushing, NY
02.2025 - Current
  • Identified needs for additional training based on observation of employee performance levels.
  • Advised supervisors regarding proper techniques for coaching new employees.
  • Conducted refresher courses as needed in order to reinforce specific topics covered during initial orientation sessions.

Cabin Appearance Senior Supervisor

PrimeFlight Aviation Services
Flushing, NY
09.2021 - 02.2025
  • Ensured cleaning standards met service level agreements outlined in commercial contracts.
  • Conducted final sweeps of aircraft, identifying and rectifying deficiencies.
  • Coached cleaners to exceed established performance standards.
  • Safeguarded assets through diligent monitoring and maintenance.
  • Resolved workplace conflicts promptly to enhance employee relationships.
  • Reviewed employee performance regularly, providing feedback and coaching for improvement.
  • Verified completed work for consistency, quality, and compliance with standards.
  • Implemented efficiency strategies that optimized departmental operations.

Cabin Appearance Supervisor

PrimeFlight Aviation Services
Flushing, NY
07.2020 - 09.2021
  • Ensured clean and safe interiors of aircraft, free from harmful or explosive items.
  • Assigned escorts for pilots, flight attendants, and minors to ensure safe transitions.
  • Guaranteed on-time performance across all departments through effective coordination.
  • Coached team members in developing long-term career objectives.
  • Evaluated employee performance through regular reviews and documented outcomes.
  • Conducted weekly meetings to align team on upcoming tasks and deadlines.
  • Directed daily operations for a team of 15 employees, ensuring smooth workflow.
  • Developed strategies to enhance customer service standards organization-wide.

Baggage Handler Supervisor

PrimeFlight Aviation Services
Flushing, NY
09.2019 - 07.2020
  • Executed daily operations for baggage handlers and support staff to enhance efficiency.
  • Supervised baggage handlers, ensuring delivery of high-quality customer service.
  • Monitored bags and flight guides to promote a strong safety culture.
  • Managed equipment and processes related to baggage operations for optimal performance.
  • Coordinated loading of large equipment with colleagues to reduce accidents.
  • Identified and reported discrepancies and suspicious packages during security screenings.
  • Operated ground service equipment; conducted post-flight inspections on bags.
  • Maintained cleanliness of storage areas in compliance with sanitation regulations.

Education

High School Diploma -

Secondary School For Journalism, Research
Brooklyn, NY
01.2009

Skills

  • Leadership and communication
  • Customer relations expertise
  • Team motivation and strategy
  • Collaboration and teamwork
  • Interpersonal skills
  • Employee supervision and oversight
  • Compliance knowledge
  • Operations management
  • Inventory management
  • Strategic planning
  • Goal achievement
  • Training and mentoring
  • Complex problem-solving
  • Staff discipline and negotiation
  • Employee training
  • Performance evaluation
  • Coaching techniques
  • Operational efficiency
  • Safety compliance
  • Team leadership
  • Conflict resolution
  • Regulatory compliance

Timeline

Station Trainer

Unifi Aviation Service
02.2025 - Current

Cabin Appearance Senior Supervisor

PrimeFlight Aviation Services
09.2021 - 02.2025

Cabin Appearance Supervisor

PrimeFlight Aviation Services
07.2020 - 09.2021

Baggage Handler Supervisor

PrimeFlight Aviation Services
09.2019 - 07.2020

High School Diploma -

Secondary School For Journalism, Research

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