Jason R. Zessin

Trained staff on operational procedures at Sun Country Airlines | Sun Country Airlines | May 2025–Present

Plan and deliver training across above- wing, below-wing, and GSC operations, supporting MSP with new-hire, ad hoc, and initiative-based training.

Assess training needs and train station personnel and vendor managers on current policies and procedures.

Developed and maintained comprehensive curriculum, including manuals, handouts, visual aids, presentations, assessments, and newsletters to support compliance.

Support outstations during station openings, ground-handler changes, and rollouts of new tools, equipment, technology, and procedures.

Reconcile station training rosters with the database, maintain complete records, verify vendor qualifications, and stay current on federal, company, and Customer Experience requirements

• Place regular orders with established vendors to maintain an appropriate stock level and inventory turns, following Lakewinds' product guidelines
• Ensure proper product levels to maintain attractive displays
• Communicate customer requests to the Purchasing Team
• Assisted in ensuring all cheese department staff received effective training upon hire and throughout employment
• Ensure prompt, courteous and friendly customer service
• Trained staff on safety protocols to minimize work-related injuries; recognizing and solving potentially hazardous situations, and/or bringing to the attention of the Department Manager
• Proficient in Microsoft Office Suite (word, excel, power point, outlook)

• Promoted to Lead position within five months of hire
• Greeted customers when entering or leaving establishment
• Handled discrepancies while ringing up goods for customers
• Resolved customer complaints, guide them, and provided relevant information
• Inform customers of reward of becoming a Lakewinds Coop member and assisted with registering for membership
• Provided leadership to staff during shifts
• Responsible for front end set up for the day
• Delegated tasks to staff with clear and concise instructions
• Held staff accountable for issues, and provide resources so they succeeded
• Editor of communications newsletter for the front-end staff

• Acted as an accurate and courteous source of information for passengers and took immediate service recovery when needed
• Ensured compliance with federal regulations
• Continuously monitored all safety conditions and emergency equipment of the aircraft while on the ground and in-flight
• Provided high quality in-flight (beverage, meal, and other customers needs) service consistent with Compass' standards to ensure a positive customer experience
• Read and interpreted service with emergency instructions plus communicated information to customers and crew
• Trained in operating mechanical equipment and safety equipment including oxygen systems, aircraft doors, evacuation slide/rafts, fire extinguishers, galley equipment, communications equipment, and lighting systems
• Trained in recognizing and responding to a variety of emergency situations including medical emergencies and security-related situations
• Trained in responding and providing leadership during emergency situations and/or in handling disruptive customers
• Member of a focus group that designed a 'customer service' training class for Compass crew members

• Trained Compass's new hire Flight Attendants to proficiency including aircraft familiarization, crew member and passenger safety, emergency situations, professional standards, and customer service
• Served as an educator, encourager, and mentor to trainees in order to reach the end goal of graduating including being knowledgeable, professional and prepared flight attendants
• Ensured communication of Compass' policies and procedures to all current and new hire Flight Attendants and served as a role model in upholding to company policies and procedures
• Conducted classroom and/or other ground instruction including employing the necessary training aids in accordance with Compass training program
• Acted as an immediate, accurate, and courteous source of information for new-hire as well as qualified Flight Attendants
• Completed class training records in strict accordance with FAA regulations
• Exhibited a high level of approachability, confidence, and enthusiasm as well as possess the ability to create a fun, fair and consistent learning environment in AQP and traditional training classes
• Developed the Compass Airlines Flight Attendant Service guide and instructed Flight Attendants on established Delta Airlines and American Airlines service standards
• Proficient in Microsoft Office Suite (word, excel, power point, outlook)
• Communicated clearly and effectively in a classroom setting which included being comfortable publicly speaking to a large group of people
• Attended Delta Airlines Parser recurrent training
• Attended Delta Airlines training for new hire flight attendants

• Greeted passengers and assisted with the reservations and check-in process
• Assisted each passenger with the boarding process
• Performed ramp and load planning operations according to established guidelines