Heather Lee
Bladenboro,North Carolina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Technician
Dickerson's Pharmacy
12.2020 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Cape Fear Valley Medical Center
05.2013 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
Education
High School Diploma -
Bladenboro Highschool
Bladenboro, NC06.1995
Skills
- Organizational Skills
- Telephone Etiquette
- Customer Service
- Data Entry
- Certified Pharmacy Technician (CPhT)
- Time Management
- Conflict Resolution
- Telephone
- Fax
- Computer
- Prior Authorization
Affiliations
- I enjoy spending time with family, water gardening, woodworking, furniture refinishing, and crafts.
Certification
Certified Pharmacy Technicain
Languages
English
Native or Bilingual
Timeline
Retail Pharmacy Technician
Dickerson's Pharmacy
12.2020 - 01.2023
Pharmacy Technician
Cape Fear Valley Medical Center
05.2013 - 12.2020
High School Diploma -
Bladenboro Highschool
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