Ernest Lewis
Brooklyn,NY
Summary
Proven to excel in high-volume environments, I leveraged strong multitasking and exceptional customer service skills at Magic Hour Rooftop Bar, significantly enhancing guest satisfaction. Trained staff and reduced wait times at Sugar Factory, showcasing my knowledge in beverages and reliability, without compromising service quality.
Overview
12
12
years of professional experience
Work History
Bartender
Magic Hour Rooftop Bar
10.2022 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Sugar Factory American Brasserie
09.2016 - 08.2022
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Server/Bartender
Collect Retreat
Governors Island , NY
08.2018 - 09.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Server
Sugar Factory American Brasserie
10.2012 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Brooklyn Community Arts And Media
Brooklyn, NYSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender
Magic Hour Rooftop Bar
10.2022 - 08.2024
Server/Bartender
Collect Retreat
08.2018 - 09.2020
Bartender
Sugar Factory American Brasserie
09.2016 - 08.2022
Server
Sugar Factory American Brasserie
10.2012 - 08.2016
High School Diploma -
Brooklyn Community Arts And Media
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