Ernest Middleton
Retail Management
Charlotte,NC
Summary
Dedicated retail professional proficient with enhancing customer service, meeting sales and profitability goals and developing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
18
18
years of professional experience
Work History
Executive Department Manager
Nordstrom
09.2018 - 12.2023
- Instrumental in driving Designer Shoes department volume with a $3M increase over LY by cultivating a team of top sellers through advanced training, coaching, and clienteling.
- Spearheaded customer service strategies and department training to propel the Women's Shoe department into the #1 volume ranking for the region and #1 ranking for percentage increase in sales.
- Demonstrated a track record of surpassing company goals and key performance indicators, with and emphasis on delivering world-class customer experiences and operational excellence.
Store Manager
Cole Haan
08.2014 - 08.2018
- Successfully grew profits by 15%, with percentage increases of 26% per year.
- Grew conversion rates by 5% through establishing excellence in customer service standards and disciplines.
- Served as District Operations Lead, providing guidance and influence for inventory management. safety protocol, and operational standards.
- Developed a team of expert sales professionals and assistant managers through consistent mentoring, performance management, and feedback.
Operations Manager
Belk
08.2005 - 08.2014
- Responsible for all store operations which include shipping and receiving, product merchandising, pricing and signage, inventory management, and effective workload planning.
- Trained, coached, and developed future operations managers on proper back-of-house procedures and company standards.
- Consistently achieved increases of 5%-10% while managing Women's Shoes, Dresses, Swimwear, Accessories, and Fine Jewelry departments throughout a 10-year tenure.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ 05.2001 -
Bachelor of Science - Retail Management
University of South Carolina
Columbia, SC 05.2001 -
Skills
Business development and KPI planning
undefinedTimeline
Executive Department Manager
Nordstrom
09.2018 - 12.2023
Store Manager
Cole Haan
08.2014 - 08.2018
Operations Manager
Belk
08.2005 - 08.2014
MBA - Business Administration And Management
University of Phoenix
05.2001 -
Bachelor of Science - Retail Management
University of South Carolina
05.2001 -
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