Ernest Rocca
North Bergen,NJ
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
United States Post Office
Paramus, New Jersey
03.2020 - Current
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Delegated work to staff, setting priorities and goals.
Food Runner
Rancho Mateo
North Bergen
12.2023 - 01.2025
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Organized food orders and ensured accuracy of items served to customers.
- Responded promptly to customer inquiries and requests for additional items or services.
- Assisted servers in setting up tables for guests.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
Education
Some College (No Degree) - General Studies
Bergen Community College
Paramus, NJSkills
- Staffing coordination
- Budgeting and reporting
- Customer relations
- Effective workflow management
- Customer focused
- Time management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Food Runner
Rancho Mateo
12.2023 - 01.2025
Customer Service Manager
United States Post Office
03.2020 - Current
Some College (No Degree) - General Studies
Bergen Community College