Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hi, I’m
Karen Yost McDulin
Medical Scheduler and Receptionist
Cincinnati,OH
Summary
Overview
13
years of professional experience
Work History
Angilos PizzaBlanchester, Ohio
Customer Service Manager
10.2015 - 03.2021
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Established positive rapport with customers.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Houston InnMason, OH
Banquet Server and Bartender
10.2010 - 08.2015
Job overview
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Organized payment transactions accurately while providing excellent customer service.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
Cincinnati Spine InstituteBlue Ash, Ohio
Scheduling Coordinator Office Services
05.2008 - 10.2011
Job overview
- Resolved customer inquiries regarding schedule changes or availability of services.
- Responded promptly to all patient inquiries regarding availability or schedule changes.
- Answered multi-line phone system for patient appointments and messages to surgeons and entered data into computer.
Education
Scarlet Oaks Vocational SchoolSharonville, OH
Certificate from Office Services
05-2008
University Overview
William Mason HighMason, OH
from General Studies
05-1981
University Overview
Skills
- Call Center Operations
- Staffing coordination
- Technical Support
- Call Monitoring
- Schedule Coordination
- Training and mentoring
- Complaint resolution
- Effective workflow management
- Customer Service
- Skilled multi-tasker
- Superior computer skills
- Administrative Support
Timeline
Customer Service Manager
Angilos Pizza
10.2015 - 03.2021
Banquet Server and Bartender
Houston Inn
10.2010 - 08.2015
Scheduling Coordinator Office Services
Cincinnati Spine Institute
05.2008 - 10.2011
Scarlet Oaks Vocational School
Certificate from Office Services
William Mason High
from General Studies
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