Ernest Rodriguez Jr
Manor,TX
Summary
Highly motivated Senior / Lead Technician with over 16 years of HVAC experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
17
17
years of professional experience
Work History
Service Technician
Radiant Plumbing, AC, and Electrical
Austin, TX
08.2025 - Current
- Conducted routine maintenance checks, enhancing system efficiency and longevity.
- Collaborated with team members to streamline service delivery processes and improve customer satisfaction.
- Analyzed service data to identify trends, leading to proactive maintenance recommendations for clients.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Manager
ABC Home & Commercial
Austin, TX
06.2023 - 07.2025
- Assisted in managing customer service inquiries and resolving issues effectively.
- Supported team in ensuring compliance with operational procedures and safety standards.
- Learned to utilize service management software to track customer interactions and feedback.
- Collaborated with staff to enhance service delivery and improve customer satisfaction.
- Participated in training sessions to develop skills in conflict resolution and communication.
- Observed and documented best practices for efficient workflow within the service department.
- Hired, trained and supervised team of service staff members to meet business goals.
Lead Service Technician, Outside Sales
Efficient AC, Electric & Plumbing
Austin, TX
06.2009 - 06.2023
- Led troubleshooting and repair of complex service equipment, enhancing operational efficiency.
- Supervised team in executing maintenance schedules, ensuring adherence to safety protocols.
- Developed training programs for new technicians, fostering skill advancement and knowledge sharing.
- Implemented preventive maintenance strategies, reducing equipment downtime and service delays.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Developed tailored proposals based on comprehensive home evaluations.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Education
No Degree - HVAC-R
Everest College Trade School
Austin, TX01-2008
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
- Customer service management
- Goal oriented
- Trustworthy and honest
- Employee relations
- KPI monitoring
- Quality assurance
- Workplace safety
- Outgoing and energetic
- Employee supervision
- New employee hiring
- Technical support
- Preventive Maintenance
- Mechanical diagnostics
Languages
English
Full Professional
Timeline
Service Technician
Radiant Plumbing, AC, and Electrical
08.2025 - Current
Service Manager
ABC Home & Commercial
06.2023 - 07.2025
Lead Service Technician, Outside Sales
Efficient AC, Electric & Plumbing
06.2009 - 06.2023
No Degree - HVAC-R
Everest College Trade School