Ernest Rodriguez Jr
Manor,TX
Summary
Highly motivated Senior / Lead Technician with over 15 years of HVAC experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
16
16
years of professional experience
Work History
Service Manager
ABC Home & Commercial
06.2023 - Current
- Assisted in managing customer service inquiries and resolving issues effectively.
- Supported team in ensuring compliance with operational procedures and safety standards.
- Learned to utilize service management software to track customer interactions and feedback.
- Collaborated with staff to enhance service delivery and improve customer satisfaction.
- Participated in training sessions to develop skills in conflict resolution and communication.
- Observed and documented best practices for efficient workflow within the service department.
- Hired, trained and supervised team of service staff members to meet business goals.
Lead Service Technician, Outside Sales
Efficient AC, Electric & Plumbing
06.2009 - 06.2023
- Led troubleshooting and repair of complex service equipment, enhancing operational efficiency.
- Supervised team in executing maintenance schedules, ensuring adherence to safety protocols.
- Developed training programs for new technicians, fostering skill advancement and knowledge sharing.
- Implemented preventive maintenance strategies, reducing equipment downtime and service delays.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Developed tailored proposals based on comprehensive home evaluations.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Education
No Degree - HVAC-R
Everest College Trade School
Austin, TX01-2008
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
- Customer service management
- Goal oriented
- Trustworthy and honest
- Employee relations
- KPI monitoring
- Quality assurance
- Workplace safety
- Outgoing and energetic
- Employee supervision
- New employee hiring
- Technical support
- Preventive Maintenance
- Mechanical diagnostics
Languages
English
Full Professional
Timeline
Service Manager
ABC Home & Commercial
06.2023 - Current
Lead Service Technician, Outside Sales
Efficient AC, Electric & Plumbing
06.2009 - 06.2023
No Degree - HVAC-R
Everest College Trade School
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