Ernest Ward
St. Louis,MO
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optician
Midwest Eye Associates
2023.01 - Current
- Selling glasses and contacts
Ophthalmic Technician
Washington University in St. Louis
2021.04 - 2022.12
- Pre operative exams for the LASIK center
- LASIK OR Scrub technician and OR Laser technician
- Post operative exams
- Patient scheduling.
Clinical Service Representative II
Washington University in St. Louis
2020.04 - 2021.04
- Triage, scheduling, updating patient charts and requesting medication refills
Optician
Eyecare Partners
2019.08 - 2020.04
- Providing excellent patient care from the beginning to the end of the eye appointment
- Scheduling appointments, checking patients in, pre testing and preparing patients to see the doctor, OCT, visual field, preparing the exam room, selling glasses and any other duties required.
Contact Lens Manager
National Vision, Inc.
2018.02 - 2019.07
- Duties include but are not limited to
- Opening and Closing the store, ordering and selling contact lenses, supervising the receptionist and optometric technician, making sure the O.D lane is prepped for the days appointments, monitoring weekly, monthly and yearly records pertaining to contacts, doctor fees and the optometric technician patient tracking.
Education
Nursing Assistant Certification -
Ulster County BOCES-Practical Nursing Program
Ulster Park, NY08.2009
High school or equivalent -
High School Of Telecommunications
New York, NY12.2004
Skills
- Management (3 years)
- Customer Service (9 years)
- EPIC ( 3 years)
- Medical Terminology (9 years)
- Excel (10+ years)
- Word (10+ years)
- Scheduling
- Insurance Billing
- Insurance processing
- Appointment Scheduling
Certification
Nursing Assistant
Certified Optometric Technician
Timeline
Optician
Midwest Eye Associates
2023.01 - Current
Ophthalmic Technician
Washington University in St. Louis
2021.04 - 2022.12
Clinical Service Representative II
Washington University in St. Louis
2020.04 - 2021.04
Optician
Eyecare Partners
2019.08 - 2020.04
Contact Lens Manager
National Vision, Inc.
2018.02 - 2019.07
Nursing Assistant Certification -
Ulster County BOCES-Practical Nursing Program
High school or equivalent -
High School Of Telecommunications
Nursing Assistant
Certified Optometric Technician
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