Ernestine Cazares
San Antonio
Summary
Reliable professional with strong customer service skills. Known for problem-solving and teamwork, ensuring safety and satisfaction during recreational activities.
Recreation professional with solid track record in organizing and implementing engaging activities. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer service, event planning, and safety protocols. Reliable and resourceful with positive attitude and excellent communication skills.
Overview
1
1
Language
29
29
years of professional experience
Work History
Recreation Assistant
City Of San Antonio
5800 Historic Old Hwy 90
05.2026 - 07.2026
- Monitored participant safety during events and ensured compliance with safety protocols.
- Collaborated with team members to facilitate safe recreational activities.
- Assisted in organizing recreational programs for community engagement.
- Supported daily operations of facility management and maintenance schedules.
- Maintained inventory of supplies, ensuring availability for scheduled activities.
- Participated in training sessions to improve skills and knowledge of recreation services.
- Ensured proper supervision of program participants at all times, prioritizing their safety and well-being.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
School Crossing Guard
City Of San Antonio
100 W. Houston
08.2023 - 05.2025
- Enforced traffic laws and regulations to promote safety within school zones.
- Monitored traffic patterns to ensure safe crossing for students during peak hours.
- Assisted pedestrians in navigating crosswalks while maintaining clear communication with drivers.
- Collaborated with local law enforcement to address safety concerns and improve community awareness.
- Maintained visibility at designated crossings to deter reckless driving behaviors effectively.
- Adapted quickly to changing traffic conditions, ensuring consistent protection for all pedestrians.
Office Assistant
Eradicate Pest Control
San Antonio, TX
12.2018 - 02.2020
- Managed customer inquiries through phone and email, ensuring prompt responses and high satisfaction.
- Coordinated scheduling for pest control appointments, enhancing operational efficiency.
- Assisted in maintaining accurate records of service requests and technician schedules using CRM software.
- Processed invoices and payments, contributing to streamlined financial operations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Research Assistant
University of Southern California, USC
San Antonio, TX
03.2016 - 12.2018
- Assisted in designing experiments and developing methodologies for data collection.
- Analyzed experimental data using statistical software to derive insights and conclusions.
- Conducted literature reviews to support research projects and identify relevant findings.
- Coordinated project timelines and ensured adherence to research protocols and guidelines.
- Managed inventory of lab supplies, ensuring availability of necessary materials for ongoing studies.
- Presented research findings at departmental meetings, fostering discussions on scientific advancements.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Optimized lab equipment usage, significantly reducing operational costs and downtime.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
Research Assistant
University of Houston
San Antonio, TX
08.2002 - 04.2005
- Collaborated with faculty members to prepare research papers for publication in academic journals.
- Trained undergraduate students on laboratory techniques and best practices for data handling.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Sales Representative
Halo Distributing Co
San Antonio, TX
06.1997 - 09.2000
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Coordinated product demonstrations to effectively showcase features and benefits.
- Managed customer inquiries, providing timely resolutions and support.
- Analyzed customer feedback to identify trends and improve service offerings.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
Education
High School Diploma -
Lanier High School
San Antonio, TX05-1998
Skills
- Collaborative teamwork
- First aid training
- Flexibility
- Program planning
- Problem-solving
- Relationship building
- Collaboration skills
- Record keeping
- Event coordination
- Positive demeanor
- Strong work ethic
- Customer relations
- Customer support
- Multitasking
- Reliability
- Effective communication
- Budget management
- Customer relations expertise
- Microsoft Excel
- Recreational programming
- Facility maintenance
- Self-directed
- Safety compliance
- Administrative assistance
Languages
Spanish
Full Professional
Timeline
Recreation Assistant
City Of San Antonio
05.2026 - 07.2026
School Crossing Guard
City Of San Antonio
08.2023 - 05.2025
Office Assistant
Eradicate Pest Control
12.2018 - 02.2020
Research Assistant
University of Southern California, USC
03.2016 - 12.2018
Research Assistant
University of Houston
08.2002 - 04.2005
Sales Representative
Halo Distributing Co
06.1997 - 09.2000
High School Diploma -
Lanier High School