Ernestine Picardi
Bradford,Massachusetts
Summary
Hardworking leader, team player, dependable, responsible, takes initiative to find projects to remain busy during slow times, organized, delegates tasks well, friendly, great personality, I like to always be learning new things and passing along my knowledge with others so we are all on the same page and continue to have good communications. I have over 30 years of customer service experience.
Overview
7
7
years of professional experience
Work History
Server
Chili's Bar and Grill
Seabrook , NH
07.2024 - Current
- Displays enthusiasm and knowledge about restaurant's menu and products.
- Stocks service areas with supplies during slow periods.
- Takes orders from customers accurately and in a timely manner.
- Exceeds goals winning contests and receiving many good surveys.
- Inputs items in the handheld device.
Barista
Starbucks
Haverhill, MA
07.2024 - Current
- Ground beans for espresso shots according to individual customer specifications.
- Organizes workstations efficiently so that tasks can be completed quickly during peak hours.
- Describes menu items to customers and suggests appealing products.
- Stocks and labels products with expiration dates.
Server
34 Park
Andover, MA
10.2019 - 01.2022
- Greeted guests, informed the table of specials and cocktails.
- Cleaned and organized server worked stations, stocking all items.
- Sold gift cards, used POS system for cashing out tables.
- Bussed and reset tables.
- Worked on large parties of 15 or more alone.
- Set up buffets and special events.
Server
Salvatores Restaurant
Lawrence, MA
10.2017 - 10.2019
- Greet guests, upsold specials and cocktails.
- Built a good rapport with guests.
- Worked on private parties and special events, setting up as needed.
- Cleaned, organized and stocked all service areas.
- Took payments, split checks, sold gift cards, using POS system.
Education
High School Diploma -
Revere High School
Revere, MA01-1984
Skills
- Guest Engagement
- Item Promotion
- High-Volume Dining
- Order Management
- Buffet Setup and Takedown
- Effective Customer Upselling
Timeline
Server
Chili's Bar and Grill
07.2024 - Current
Barista
Starbucks
07.2024 - Current
Server
34 Park
10.2019 - 01.2022
Server
Salvatores Restaurant
10.2017 - 10.2019
High School Diploma -
Revere High School
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