Nikki D. Alexander
Katy,TX
Summary
Seasoned Behavioral and Medical Case Manager with over 23 years of diverse client relations experience. Recognized for providing outstanding mental and physical health care services for assigned clients. Client-focused and attentive in monitoring patients for changes in clinical symptoms, treatment side effects or complications. Significant experience coordinating services, crisis prevention, case management, and community based services while ensuring client satisfaction goals and objectives are attained.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Adult Rehabilitation Case Manager
Pawnee Mental Health Services
Junction City, KS
02.2017 - 08.2022
- Worked with treatment teams, clients and families to implement effective treatment plans.
- Provided Mental Health crisis stabilization of clients by providing coping skills to deal with immediate crisis, assessment of needs, working with treatment team, law enforcement and/or family members.
- Conducted crisis follow-ups and assessed client's needs for community referral and continuing outpatient services.
- Provided psychosocial support to develop coping skills and support patient-centered goals for recovery.
- Conducted Utilization Reviews with Manage Care Organizations for continuity of care.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Observed and monitored client behavior and responses to treatment during clinical assessments.
- Provided psychosocial rehabilitation individually and during Adult Rehabilitation Group
- Provided all levels of Case Management Community Psychiatric Supportive Treatment (CPST)
- Worked various hours according to clients' needs and availability.
- Coordinated program referrals for community-based resources.
- Coordinated care with Medical provider by monitoring ongoing treatments for medication side effects, worsening of symptoms, and therapeutic response.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Provided assessments, treatment plan goals and made recommendations to court to advocate on behalf of clients' mental health disabilities.
- Organized clinical documentation, treatment plans, and referrals.
Youth Rehabilitation Case Manager
Pawnee Mental Health Services
Junction City, United States
02.2017 - 05.2020
- Responsible for assessing needs of children with severe emotional disturbances and developing plan to enhance their functioning.
- Partnered with therapist, educators, and supporting case management staff to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Conducted Utilization Reviews with Manage Care Organizations for continuity of care and medical necessity.
- Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Organized clinical documentation, treatment plans, and referrals.
- Supported insight therapy with play therapy according to child's needs.
- Provided in-home training and support to parents, foster parents or guardians during weekly meetings to help mitigate problems arising from child behavior.
- Attended proceedings and advocated for children's reunification and permanent placement cases.
- Developed and created programs and monitored effectiveness against individual participant needs.
Junior High Girls Basketball Coach
Junction City Middle School - USD 475
Junction City, KS
10.2015 - 01.2016
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Motivated 20 athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Client Service Coordinator
National Care Ambulance Service
Houston, TX
06.2011 - 08.2015
- Demonstrated ability in creating innovative, new approaches in customer service and client relations
- Utilize networks and relationships to obtain referrals for services
- Review patients’ clinical and insurance information to approve them for services per clinical and insurance qualifications
Education
Master of Science - Counseling
Prairie View A & M University
Prairie View, TX08.1999
Bachelor of Science - Biology
Prairie View A & M University
Prairie View, TX05.1996
Bachelor of Science - Psychology
Prairie View A & M University
Prairie View, TX05.1996
Skills
- Clinical Assessments
- Develop Treatment Plans With Discharge Planning
- Individualized Care Plans
- Mental Health Assessments
- Psychosocial Rehabilitation
- PTSD
- Addictions and Substance Abuse
- Living Skills Assistance
- Suicide Intervention
- Relapse Prevention
- Community Integration
- Family Support and Assistance
- Crisis Screenings
Certification
- Care Coordination and Case Management
- Creating an Individualized Patient-Centered care Plan
- Crisis Prevention and Planning
- Substance Use and Trauma
- Risk Management Principles
- The 12 Step Model
- Wraparound Facilitation
- Psychosis Mood and Anxiety
- Self Advocacy and Recovery
- HIPAA
Timeline
Adult Rehabilitation Case Manager
Pawnee Mental Health Services
02.2017 - 08.2022
Youth Rehabilitation Case Manager
Pawnee Mental Health Services
02.2017 - 05.2020
Junior High Girls Basketball Coach
Junction City Middle School - USD 475
10.2015 - 01.2016
Client Service Coordinator
National Care Ambulance Service
06.2011 - 08.2015
Master of Science - Counseling
Prairie View A & M University
Bachelor of Science - Biology
Prairie View A & M University
Bachelor of Science - Psychology
Prairie View A & M University
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