Tara Matheson
Anaheim,CA
Summary
Customer-focused professional with expertise in inventory management and effective communication. Proven ability to enhance customer satisfaction while streamlining operations in self-storage environments. Highly adaptable and skilled in quickly mastering new processes to support operational efficiency.
Overview
13
13
years of professional experience
Work History
storage Manager
U-Haul International
Fullerton, California
07.2021 - 12.2024
- Managed daily operations of self-storage facility, delivering exceptional customer service.
- Facilitated rental agreements agreements and processed payments using property management software to ensure smooth transactions.
- Advised customers on optimal storage solutions based on size and budget requirements.
- Addressed customer inquiries and complaints, contributing to increased satisfaction levels.
- Conducted site inspections to uphold cleanliness and security standards.
- Implemented safety protocols to safeguard employees and customers on-site.
- Maintained accurate tenant records, including payment history and contact details.
- Delegated tasks to staff, establishing priorities and mentoring new employees.
- Executed loading and unloading of trucks, ensuring accurate placement of goods.
- Maintained clean and organized warehouse spaces for safety compliance.
- Assisted in inventory counts using barcoding systems for accuracy.
- Collaborated with team members to optimize workflow processes daily.
- Followed safety protocols to minimize workplace accidents and injuries.
- Communicated effectively with supervisors regarding supply needs and issues.
Warehouse Worker
U-Box Warehouse
Anaheim, California
03.2021 - 07.2021
- Loaded and unloaded trucks to ensure precise placement and organization of goods.
- Executed loading and unloading of trucks using hand-trucks, pallet jacks, and forklifts.
- Operated forklifts and pallet jacks to optimize inventory movement throughout warehouse.
- Used pallet jacks for transporting items between various warehouse locations.
- Assisted in conducting inventory counts using barcoding systems to improve accuracy.
- Maintained clean and organized warehouse spaces to comply with safety regulations.
- Communicated effectively with supervisors regarding supply needs and operational issues.
Assitant Manager
U-Haul Moving & Storage of Placentia
Placentia, California
08.2015 - 02.2021
- Oversaw daily store operations to ensure efficient staff scheduling and effective inventory management.
- Managed daily cash handling procedures, reconciling discrepancies to ensure accurate financial reporting.
- Trained new employees on customer service protocols and store policies.
- Provided exceptional customer service to resolve inquiries and complaints.
- Led team meetings to review sales targets and assess employee performance.
- Conducted regular walk-throughs, guiding team members to enhance store appearance and maintain standards.
- Monitored inventory levels, coordinating restocking efforts with suppliers.
- Implemented visual merchandising strategies to optimize product displays.
Self-Storage Customer Service
U-Haul Moving & Storage of Fullerton
Fullerton, California
05.2012 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
General Studies
Cerritos College
Norwalk, CA01-1993
High School Diploma -
La Mirada High School
La Mirada, CA06-1987
Skills
- Property management
- Customer service and support
- Warehouse operations
- Forklift operation
- Time management
- Attention to detail
- Problem solving
- Employee training
- Effective communication
Timeline
storage Manager
U-Haul International
07.2021 - 12.2024
Warehouse Worker
U-Box Warehouse
03.2021 - 07.2021
Assitant Manager
U-Haul Moving & Storage of Placentia
08.2015 - 02.2021
Self-Storage Customer Service
U-Haul Moving & Storage of Fullerton
05.2012 - 08.2015
General Studies
Cerritos College
High School Diploma -
La Mirada High School