Ernesto Ayala
El Mirage
Summary
Passionate and committed to developing people and work environments that are enjoyed to be in and can deliver results. Competitive and constantly striving to improve upon what is possible. Providing servant leadership and working shoulder-to-shoulder is my ideal and continue to work towards bringing that sense of partnership to my teams.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Surprise, AZ
10.2024 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored baristas on operational procedures and customer service excellence.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented process improvements to enhance efficiency and workflow in store operations.
- Adheres to company policies while maintaining goal oriented mindset
Store Manager
Starbucks Corporation
Phoenix, AZ
04.2018 - 10.2024
- Reduced store hourly turnover from 130% to 78% in a year's time
- Identified and sourced talent for a new store opening of 25 partners
- Trained and mentored team members, fostering a culture of continuous improvement.
- Supported district team through hiring best practices to maintain staffing levels
- Executed hiring fairs within district to support team
- Developed vision and plan to staff a store for 24 hour operations
- Recipient of Special Equity Award from Leadership Stock Plan
Shift Supervisor
Starbucks Corporation
Phoenix, AZ
08.2015 - 04.2018
- Focus on running effective floors to deliver best customer and partner experience
- Coaching to standards and routines
- Managed inventory and ordering skills to maintain store product
Barista
Starbucks Corporation
Prescott, AZ
05.2015 - 08.2015
- Deliver best customer service to create Starbucks Experience
- Focus on crafting quality beverages
- Effective teamwork with rest of partners
Credit Card Collections
Citigroup Inc
Tucson, AZ
10.2012 - 08.2013
Education
Pre-med -
University of Arizona
Tucson, AZ05-2012
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ05-2028
Skills
- Compensation and Benefits
- Problem Solving
- Planning
- Conflict Resolution
- Empathy
- Coaching
- Delegation
- Hiring
- Business Acumen
- Schedule management
- Team leadership
LANGUAGES
English - Native or Bilingual Proficiency
Spanish - Native or Bilingual Proficiency
Interests
Basketball, Golf, Books, Family, Animals, Travel
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
10.2024 - Current
Store Manager
Starbucks Corporation
04.2018 - 10.2024
Shift Supervisor
Starbucks Corporation
08.2015 - 04.2018
Barista
Starbucks Corporation
05.2015 - 08.2015
Credit Card Collections
Citigroup Inc
10.2012 - 08.2013
Pre-med -
University of Arizona
Bachelor of Science - Information Technology
Arizona State University