Ernesto Balagtas III
Sacramento,CA
Summary
Customer service representative and busser with 10+ years of experience in customer service. Dedicated, strong work ethic, and detail-oriented, I am always willing to learn new things and am efficient at performing new tasks.
Overview
12
12
years of professional experience
Work History
Front End Manager
Target
2013.09 - 2016.08
- Manage all customer requests and complaints and provide effective solution
- Ensure front end is clean and clutter free
- Cash handling- empty registers at the end of the night, check all large bills and checks
- Evaluate employee performance
- Perform troubleshoot on all hardware issues
Busser
Frank Fat’s
2016.08 - Current
- Prepare dining table (clear table of dirty plates, sanitize table, wipe down seats, sweep floors)
- Assist servers and bartender
- Stock bussing stations
Guest Service
Target
2017.06 - Current
- Operate cash registers
- Handle returns, credit card payments, and purchases
- Answer questions about products and services
Front End Manager
Chick-fil-A
2019.05 - 2020.05
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Evaluated employee performance and made recommendations for improvements.
- Coached employees through day-to-day work and complex problems.
Patient Care Technician
DaVita
2021.06 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Sacramento, CA12.2021
High School Diploma - undefined
Monterey Trail High School
Elk Grove05.2013
Associates - Biology
Los Rios Community College District (Sacramento City College)
Sacramento12.2017
Skills
- Strong communication, work ethic, cash handling experience, customer service, bilingual, organization, time-management, multitasking, conflict resolution, leadership, business awareness, computer skills (word, excel, and powerpoint), and interpersonal
- Vital signs monitoring
- CPR certification
Awards
Employee of the Month (June 2015) - Target (Elk Grove)
Languages
Tagalog
Native or Bilingual
Timeline
Patient Care Technician
DaVita
2021.06 - Current
Front End Manager
Chick-fil-A
2019.05 - 2020.05
Guest Service
Target
2017.06 - Current
Busser
Frank Fat’s
2016.08 - Current
Front End Manager
Target
2013.09 - 2016.08
High School Diploma - undefined
Monterey Trail High School
Associates - Biology
Los Rios Community College District (Sacramento City College)
Bachelor of Science - Nursing
Chamberlain College of Nursing